SNG (Sovereign Network Group)
Customer Complaints Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Salary: £27,540.00 - £31,000.00 Per year
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We have an opportunity for a Customer Specialist to join our Complaints Team in Basingstoke on a full time, 12 month fixed term basis.
The Role
As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout.
As part of the Complaints team, you'll:
- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll need:
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
Job Description
We have some great benefits at SNG, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills