The Body Shop International Limited
Customer Consultant
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Retail Consultant – The Body Shop
About The Company
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – and that’s us. Over 40 years later, we’re proudly pioneering cruelty-free beauty with integrity, earning us the title of the original ethical beauty brand.
Our mission goes beyond products—we empower people and enrich our planet. We keep it real in every way, from our iconic activist roots to our passionate, unwavering advocacy. Campaigns, campaigns everywhere: we’re the brand unafraid to speak truth to power. Here at The Body Shop, we don’t follow the rules—we break them.
The Role in a Nutshell
You’ll:
- Support the store management team in driving sales and profits through exceptional customer service on the shop floor.
- Uphold our values and company vision while ensuring strict adherence to policies and procedures.
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Key Responsibilities
With over 2,000 products designed to fit every customer’s unique preferences, you’ll play a vital role in:
- Engaging with customers daily to learn their needs and curate tailored recommendations, ensuring top-notch service.
- Advising on naturally derived skincare—many ethically sourced via Community Trade programs, delivering genuine impact beyond sales.
As part of our dedicated team of Retail Consultants, you’ll:
- Provide expert product advice, sharing The Body Shop’s philosophy and helping customers find the best fit for their lifestyle.
- Actively proactively engage with customers to explore our full range and nurture lasting relationships.
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Requirements
We’re seeking someone who:
- Has strong interpersonal skills (customer service experience is a must).
- excels at active listening and clear communication.
- Brings a genuine passion for beauty and retail to the role.
- Is open to evenings, weekends, and holidays shifts, when needed.
Talent Drivers We Value
- Collaborative Skills – ready to team up with colleagues.
- Personal Conduct – embody our values every day.
- Commerciality – helping sales thrive with every interaction.
- Purpose – driving us forward with conviction.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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