Nationwide
Customer Consultant - Edinburgh
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Customer Consultant – Edinburgh Branch
Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’ll be the first point of contact, delivering exceptional service, support, and addressing everyday banking needs. Building relationships, solving problems, and making a meaningful difference in our customers’ lives.
About Virgin Money & Nationwide
Virgin Money is proudly recognised as the UK's best high-street banking provider for customer service. We’re committed to making a meaningful difference to customers, communities, and broader society.
As a branch or contact centre colleague, you’ll be part of a team leading the way in service excellence. Since Virgin Money is owned by its members—not shareholders—we’re truly here for our customers, ensuring our values drive every action.
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Virgin Money is now part of Nationwide, which acquired the brand in October 2024. While we continue to serve customers on the high street, integration will be phased over the coming years. From day one, you’ll be employed by Nationwide, delivering impact and benefiting from a highly competitive benefits package.
We’re a workplace where you’re rewarded, recognised, and celebrated.
The Role
- Job Title: Customer Consultant
- Location: Edinburgh branch
- Contract Type: Permanent, full-time (35 hours per week)
- Wage: Minimum £26,500 per year (effectively from 1 July 2026; current salary may vary)
Note: If the role were advertised as part-time, the salary would be pro rata.
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About This Opportunity
You’ll be a key part of our customer service team, championing positive change and making a real difference. If you’re passionate about supporting others and delivering exceptional service, then this Customer Consultant role is perfect for you.
Important Notes to Candidates
- If there’s a high volume of applications, the advert may close earlier than advertised, so please apply as soon as possible.
- Integration with Nationwide continues gradually while we retain our Virgin Money brand identity. You’ll benefit from Nationwide’s respected reputation, employment stability, and benefits package throughout the process.**
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