The Body Shop International Limited
8 hr Customer Consultant fixed term
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The Body Shop
About The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good—that’s us. Over 40 years later, we’re pioneers in cruelty-free beauty, the original ethical beauty brand. Weempower people, enrich the planet, and keep things authentic.
Our activist spirit drives everything, from iconic campaigns to our vegetarian products. We don’t shy away from speaking truth to power—because here, it’s all about doing things differently.
We’re committed to positive social, economic, and environmental impact. Now, more than ever, we believe it’s time to break barriers. We need someone unafraid to mix things up as naturally as we do.
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The Role in a Nutshell
Your mission:
- Drive sales and profitability through exceptional customer service on the shop floor.
- Uphold The Body Shop’s values and policies through daily actions.
More About This Role
We have 2,000+ products to offer, and we match each customer’s unique needs. Our team passionately:
- Guides customers toward luxurious natural skincare regimens.
- Highlights ethically sourced ingredients and community-focused sourcing programs that make both beauty and real-world impact available.
As a Product Consultant, you’ll deliver personalised, inspired advice while sharing our brand’s ethics and innovativeness. Learn our products, their stories, and how to curate shoppers’ perfect picks.
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Requirements
We’re looking for:
- Strong interpersonal skills and welcome experience in customer service.
- A knack for clear communication and active listening.
- A ** genuine passion for beauty, retail, and helping others feel fantastic**.
- Availability for evening, weekend, and holiday shifts—varied roles offer flexibility!
Talent Drivers
Our success hinges on these core skills and values:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose — standing for the right things with conviction.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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