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Customer Contact Adviser
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About The Role
Pertemps Edinburgh Contracts seeks a Customer Contact Adviser to join a public sector team in Edinburgh. This full-time, temporary role is based in the city centre, paying £14.51 per hour, and runs until February 2027. You will serve as the first point of contact for social work referrals, managing incoming calls and emails from both the public and professionals. Your duties involve accurately logging details and ensuring each referral reaches the correct person promptly.
Working 36 hours weekly, Monday to Friday, between 08:30 and 19:00 on a shift rota, you will join an established group. Strong communication, attentive listening, and precise data entry are essential for this busy contact centre position.
Role – Customer Service Advisor
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Location – Edinburgh City Centre (Office based role)
Hours – 36 hours per week, Monday – Friday, between 08:30 – 19:00 (shift patterns will apply)
Pay Rate - £14.51 per hour
Start date – End of September 2026
Duration – Temporary until February 2027
You will be joining an established team who are the first point of contact for social work referrals. This is a busy, rewarding contact centre role where you will handle calls and emails from members of the public and professionals, accurately recording information and ensuring referrals are passed to the appropriate person timeously.
You Will Be Responsible For, But Not Limited To
- Acting as the first point of contact for social work referrals
- Handling incoming calls from professionals and members of the public
- Listening carefully and accurately interpreting the information provided
- Writing clear, concise case notes and updating systems
- Processing email referrals between calls
- Liaising with Social Work professionals and internal advisors for guidance
- Working both independently and as part of supportive team
- Any other tasks as required
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You Should
- Be a good listener
- Have excellent communication skills, both in writing and verbally
- Have strong IT skills and be able to learn new systems
- Have previous customer service experience
- Be a team player
If you are interested in this role and have the required skills and experience, please apply online directly.
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