Costain Group
Customer Contact Advisor
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The Customer Contact Advisor acts as an ambassador for Cadent to our customers and members of the public, as well as other stakeholders including business owners, retail outlets, and others who may be impacted by our work. In representing Cadent, the CLA is there to:
- Use all available systems to accurately record customer data
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we plan to do, how it might affect them and, where necessary, to take responsibility for supporting them
- Act as an exemplar of customer service excellence.
This role involves regular travel—a van will be provided
RESPONSIBILITIES
- Champion the CARE process at the start and end of each project, contacting customers via telephone.
- Using data to cold call customers, where data is available, giving precise and clear information on upcoming works, ensuring customers understand their rights with respect to the General Data Protection Regulations and being an advocate for Priority Services Register and Live Person.
- Comply with the requirements of the CARE app and ensure it is properly and honestly completed.
- Build relationships with the Operational Team and Lead Delivery Partners.
- Take on multiple tasks and ensure they are properly prioritized and balanced.
- Follow defined work management and company processes policies at all times.
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QUALIFICATIONS
Essential
- Experience in a customer service role.
- Conscientious with the tenacity and resolve to see things through.
- Organised and punctual.
- Articulate and good at explaining things.
- Thorough, with good record-keeping.
- IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook, and internet/intranet capabilities.
- Strong oral and written communication skills.
- Full, valid UK driving licence.
Costain helps to improve people’s lives with integrated, leading-edge, smart infrastructure solutions across the UK’s energy, water, transportation, and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising, and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation, or essential performance requirements. We offer our clients leading-edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
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Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview.
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website: https://www.gov.uk/government/collections/disability-confident-campaign
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