South West Norse
Customer Contact Advisor - Norse Care
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Job Description
Customer Contact Advisor
Location
Norwich
Salary
£26,000 - £29,000 (Dependant On Experience)
Hours
37 Hours per week.
Schedule
Monday - Friday 09:00-17:00
Employment Type
Fixed Term Position - 12 months.
About Us
Come and work for Norse Care. Our team are based at our brand-new Head Office, located next to the airport. We have fantastic on-site facilities, featuring collaborative spaces, outside areas and a café.
About the Role
We have a fantastic opportunity for a Customer Contact Advisor to join the team and be the first point of contact for all enquiries into Norse Care Central Office. Delivering professional customer service and supporting the Customer Relationship Manager with enquiry pipeline management.
As a Customer Contact Advisor for Norse Care you will be expected to have experience in using CRM systems and enquiry logging tools. You will also be skilled in providing clear, compassionate information to families, carers and healthcare professionals. Managing sensitive and complex enquiries with professionalism, empathy and confidentiality.
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Main Responsibilities
- Recording all interactions accurately and promptly into the CRM and ensuring timely follow up.
- Coordinating basic administrative tasks such as information packs and updates.
- Supporting production of enquiry and occupancy reports.
- Booking tours, assessments and appointments for home managers.
- Preparing documentation for admissions and move ins.
About You
- Strong communication skills and professional telephone manner.
- Empathy, calmness and professionalism when supporting residents families.
- Handling sensitive customer enquiries professionally and confidentially.
- Strong IT and CRM skills with the ability to navigate systems effectively and maintain accurate confidential records.
- Strong organizational skills to manage multiple enquiries with high attention to detail.
- Ability to work independently and part of a team.
- Experience working with operational or customer facing teams.
Why Work for Norse Care?
We value the contribution that everyone at Norse Care makes to improving people’s lives. It’s important to us that we give you the confidence and knowledge to perform your role to the best of your ability. We provide access to award-winning training, so our service users get the best care, and you have the tools for fantastic self-development, giving you ownership of your career. We want you to succeed!
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From day one, you will have access to a wide range of benefits alongside a great reward package including 25 days annual leave + bank holidays, NEST pension scheme and 8-week sickness scheme. For a complete list of what we offer, please click here to visit our website.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Due to the high number of applications we receive for our vacancies, if you do not hear from us within two weeks of the date you apply, please assume that your application has been unsuccessful.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
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