Hawk London
Customer Contact Representative
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HERE EAST, STRATFORD, LONDON, UK
We are seeking a proactive, people-focused Client Contact to join our growing team at Hawk London. We welcome applications from candidates with a range of backgrounds and experiences – what matters most is your passion for film and television, your ability to build strong relationships, and your drive to deliver an outstanding client experience.
KEY RESPONSIBILITIES
- Manage and maintain client accounts, building strong relationships and delivering exceptional customer service
- Drive new business through existing contacts and proactive engagement with DPs, Producers, and Directors, with a focus on the commercials sector
- Coordinate equipment bookings, ensuring availability and timely delivery for clients' projects
- Liaise with internal operations and technical teams to ensure equipment is properly prepared, maintained, and dispatched
- Keep accurate records of client communications, bookings, and invoicing in our rental management system
- Identify and resolve booking conflicts or equipment shortages, keeping clients and colleagues well-informed
- Support the General Manager with equipment sourcing and Capex requirements
- Stay current with industry trends, technologies, and competitor offerings to advise and support clients
- Represent Hawk London at industry events, conferences, and trade shows, including occasional travel outside the UK
- Organise and conduct client visits to nurture relationships, gather feedback, and identify growth opportunities
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WHAT WE'RE LOOKING FOR
We value transferable skills and a willingness to learn just as highly as direct experience. You may be a great fit if you have:
- Experience in account management, bookings, sales, or customer-facing roles – ideally within film, TV, or a related creative industry, though we encourage applications from adjacent industries too
- Strong interpersonal and communication skills, with a natural ability to build and maintain relationships
- Good organisational skills and the ability to juggle multiple priorities under pressure
- A problem-solving mindset with a genuine commitment to excellent customer service
- An interest in or familiarity with film production equipment, particularly cameras and lenses – formal training is not required, but curiosity and a willingness to learn are essential
- Comfortable working with digital tools and booking systems, with the ability to pick up new software quickly
- Flexibility to travel occasionally for events and client meetings
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NICE TO HAVE (BUT NOT ESSENTIAL)
- Five or more years in equipment rental, film production, or a closely related field
- Hands-on knowledge of cinema cameras, lenses, and related kit
- Experience with rental management software
WHY JOIN US?
Hawk London is an equal-opportunity employer that actively encourages applications from all qualified candidates, including those from underrepresented backgrounds. We offer a competitive salary, a comprehensive benefits package, and a collaborative, creative environment where your ideas and initiative are genuinely valued.
This is a site-based role at Here East, Stratford, London. To apply, please send your CV and a cover letter outlining your relevant experience and enthusiasm for the role, along with any supporting materials, to careers@hawklondon.com
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