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Customer Contract Test Analyst
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Financial Services / Customer Contract Test Analyst (Onshore)
📍 Location: Farnborough (Hybrid - 3 days per week onsite at Office)
📅 Contract: Long-Term Contract
💰 Rate: Up to £330 per day
Overview
We are currently seeking an experienced Financial Services Test Analyst to join a high-profile customer contract programme within a leading automotive financial services environment. This role is ideal for someone with a strong background in functional testing, UAT, CRM platforms, and financial services applications who enjoys working closely with business and technology teams to ensure the delivery of high-quality solutions.
The successful candidate will play a key role in validating customer contract processes, CRM functionality, data integrity, and marketing campaign activities across several business-critical applications.
Key Responsibilities
- Participate in business requirements workshops, stakeholder meetings, and solution design discussions to gain a detailed understanding of business processes and system functionality.
- Analyse business and functional requirements and translate them into comprehensive test scenarios and test cases.
- Execute end-to-end functional testing across customer contract and financial services applications.
- Support and coordinate User Acceptance Testing (UAT) activities with business stakeholders.
- Validate customer, contract, financial and marketing data across multiple integrated systems.
- Identify, document, track and manage defects through to resolution using JIRA and Xray.
- Work closely with Product Owners, Business Analysts, Developers and Project Managers to investigate and resolve issues.
- Perform regression, integration and system testing activities where required.
- Support outbound marketing campaign testing and ensure successful deployment of campaign-related functionality.
- Produce test evidence, defect reports and testing status updates for project stakeholders.
- Ensure all testing activities are delivered in line with project timelines and quality standards.
- Contribute to continuous improvement of testing processes, standards and documentation.
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Essential Skills & Experience
- Proven experience as a Test Analyst within Financial Services, Banking, Automotive Finance, Insurance or Consumer Finance environments.
- Strong experience creating and executing detailed functional test cases.
- Hands-on experience supporting and coordinating User Acceptance Testing (UAT).
- Experience testing CRM platforms and customer management systems.
- Strong understanding of software development and testing lifecycles (SDLC/STLC).
- Practical experience using JIRA for defect management and workflow tracking.
- Strong experience using Xray for test management, test execution and reporting.
- Experience validating data accuracy, completeness and integrity across multiple systems.
- Ability to analyse requirements and identify gaps, risks and potential issues.
- Excellent stakeholder engagement and communication skills.
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Desirable Skills
- Experience within Automotive Financial Services environments.
- Exposure to Salesforce, Dynamics 365 or similar CRM platforms.
- Knowledge of customer finance products, vehicle finance agreements or contract management systems.
- Experience with API, integration or data testing.
- Familiarity with Agile and Scrum delivery methodologies.
- Understanding of SQL and database validation techniques.
Personal Attributes
- Strong attention to detail and analytical mindset.
- Ability to work independently and manage multiple priorities.
- Excellent written and verbal communication skills.
- Proactive and solution-focused approach.
- Strong collaboration and stakeholder management skills.
- Ability to work effectively in a fast-paced delivery environment.
If you are interested, please apply or send your CV to luke.sandilands@cpl.com
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