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Why Faculty?
Faculty was established in 2014 on the belief that Artificial Intelligence (AI) would become the most transformative technology of our time. Since then, we’ve partnered with over 350 global customers to drive human-centric AI innovation across industries.
We don’t follow hype cycles—we build and deploy responsible AI that delivers measurable impact. Our expertise spans technical, product, and delivery, serving clients in government, finance, retail, energy, life sciences, and defence.
We’re scaling fast and seeking people who share our intellectual curiosity and passion for creating a positive legacy through technology. AI is an epoch-defining tool—join us to envision and implement its most powerful applications.
About the Team: Energy, Transition & Environment
Our Energy Transition & Environment business unit is leading the clean energy revolution. We’re accelerating the transition to net-zero emissions and helping utility companies embrace efficiency-driven solutions.
Through responsible and intelligent AI deployment, we collaborate with clients—from major energy operators to GreenTech startups and national infrastructure providers—to build solutions that deliver tangible impact and a sustainable future.
Role: Customer Director (Energy Transition & Environment)
As a Customer Director at Faculty, you’ll lead ambitious commercial growth for our Energy Transition & Environment accounts. This role blends strategic consulting, AI-focused solutions, and high-impact relationship management to transform the energy sector.
You’ll spearhead sophisticated AI programs, manage multi-million-pound projects, and foster long-term client partnerships—driving operational excellence in an industry undergoing profound change.
Key Responsibilities
You will be responsible for:
- Scaling revenue growth: Driving high-value sales and implementing strategic plans to hit multi-million-pound targets across your account portfolio.
- Building lasting client relationships: Nurturing deep, trusting engagements with senior stakeholders to ensure high satisfaction and long-term retention.
- Leading cross-functional delivery teams: Overseeing commercial and technical teams to execute high-impact AI programs with precision and excellence.
- Mentoring high potential talent: Coaching team members to accelerate both personal development and project success.
- Innovating client solutions: Proactively identifying forward-thinking, data-driven use-cases that address unique client challenges with ongoing value.
- Senior commercial negotiations: Navigating complex deals, pricing, and contractual agreements for new and existing accounts.
- Enhancing thought leadership: Representing Faculty at industry events to strengthen reputation and expand our market influence.
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Requirements
We’re looking for someone with:
- A comprehensive consulting background (typically from mid-to-large consultancies) and proven client management expertise.
- A nuanced understanding of the energy value chain, including direct or consultancy experience with:
- utilities, energy suppliers, traders, policymakers, or regulators
- roles spanning strategy, operations, transformation, or commercial leadership.
- A natural business development mindset, thriving in high-growth, dynamic, and ambiguous environments.
- Exceptional stakeholder management: Ability to lead large-scale client journeys, align with executive sponsors, and exceed expectations.
- Technical curiosity: Comfort collaborating with AI-focused teams and a passion to master and articulate AI applications.
- Natured negotiator: Expertise in handling complex commercial processes—from proposal to final deal closure.
- Analytical problem solver: Proven ability to simplify technical concepts and deliver clear business value.
- Entrepreneurial flair – the drive to shape progressive solutions and deliver outsized impact.
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Our Interview Process
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Discovery Role Play (60 minutes)
- Case Study Interview (60 minutes)
Our Recruitment Ethos
We’re committed to assembling more than just a best-fit team—we seek a diverse group of thinkers to challenge creatively. Research proves that diversity of thought enhances problem-solving and improves outcomes.
We strive for teams that:
- Celebrate curiosity and embrace diverse backgrounds.
- Foster a culture of honest debate and discovery.
- Deliver work that’s relevant and meaningful to the world today.
If you identify with a broader range of experiences (e.g., socio-economic, racial, gender, sexual orientation, disability), your perspective is highly valuable to us.
Why Join Us?
Die hard about AI’s transformative potential? As a Customer Director, you’ll shape the future of clean energy and infrastructure. Apply to be part of an ambitious, high-growth team delivering real-world impact daily.
Some Of Our Highlights:
- Unlimited Annual Leave Policy
- Comprehensive Private Healthcare & Dental
- Enhanced Parental Leave
- Flexible Working Policies (Hybrid Options)
- Sanctus Coaching Access
- Family-Friendly Support & Flexibility
If you sense only some—not all—the requirements resonate, apply anyway. Application decisions are discussion-based, and we often find great fit further along than expected.
Part-time options: Open to conversations—let’s explore how this might work for you.
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