Figma
Customer Enablement Manager - French Speaking (London, United Kingdom)
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Customer Enablement Manager – London Hub (Hybrid)
About the Role
At Figma, we’re growing our team of passionate creatives and builders on a mission to make design accessible to all. Our platform powers collaboration for teams across brainstorming, prototyping, development, and AI-driven iteration—from idea to product. If you’re excited to shape the future of design and collaboration, join us!
As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them unlock the full value of the Figma platform. This highly collaborative role involves designing tailored enablement strategies that drive product adoption, uncover new use cases, and ensure long-term success.
You’ll partner with Account Executives, Onboarding Managers, Technical Account Managers (TAMs), and Industry Advocates to deliver a seamless customer experience. Your ability to build trusted relationships, translate product features into customer value, and communicate clearly will make you a strategic advisor to our most critical accounts.
If you’re passionate about helping customers achieve meaningful outcomes, enjoy solving complex problems, and thrive at the intersection of product and customer success, we’d love to meet you!
This is a full-time hybrid role-based in our London hub.
What You’ll Do
Customer Success & Strategy
- Manage the adoption journey for a portfolio of large, strategic customers, ensuring * successful onboarding, engagement, and continuous value delivery.*
- Proactively identify customer goals and success metrics, using product data to inform engagement strategies that drive measurable business impact.
- Design high-quality, bespoke enablement plans, documenting proactive engagement strategies tailored to each account.
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Education & Training
- Deliver live and scalable training sessions customized to customer maturity levels, needs, and roles.
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
Stakeholder & Cross-Functional Collaboration
- Build trusted relationships with stakeholders across departments, from individual contributors to senior leaders (e.g., CPOs, Design Leads, Developers, Executives).
- Collaborate with Account Executives to assess account health, identify expansion opportunities, and mitigate renewal risks.
- Partner with Onboarding Managers, Technical Account Managers (TAMs), Solutions Consultants, and Industry Advocates to ensure consistent customer success.
Requirements & Qualifications
Required
- 4+ years of experience in one of the following:
- Technical Account Management
- Technical Customer Success
- Customer Success
- Customer Enablement
- Account Management
- Any relevant customer-facing SaaS role
- Outstanding communication skills, with the ability to engage diverse customer personas (e.g., developers, designers, executives).
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- Proven track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating with cross-functional teams.
Nice-to-Have
- Experience using Figma or working with design and collaboration tools.
- Background in UX/UI, Design Ops, or Frontend Development.
Why This Role for You?
At Figma, we live by our value: Grow as you go. We hire curious, adaptive thinkers who are excited to develop their skills. If your experience doesn’t perfectly align with this role—but you share our passion for customer success and product innovation—we encourage you to apply anyway. You might be the perfect fit for this or another opportunity.
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We celebrate and support diversity—differences in thoughts, experiences, and perspectives make our product, team, and community stronger. Figma is an equal opportunity employer—committed to equal employment opportunities regardless of: Race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We consider qualified applicants without regard to criminal histories, consistent with legal requirements.
Accommodations for Applicants with Disabilities
We’re committed to ensuring that individuals with disabilities can apply, interview, and perform job functions equally. If you require accommodation (e.g., interview in an accessible location, closed captioning, screen-reader-compatible communication), please contact: accommodations-ext@figma.com.
Examples of accommodations we provide (and can customize):
- Remote or alternative interview locations.
- Enabled closed captioning during video calls.
- Written communication formats compatible with screen readers.
- Adapted interview modes or formats as needed.
Hiring Process
To ensure a personal and fair hiring experience:
- Cameras must remain on during video interviews.
- After hiring, in-person onboarding will be required.
By applying, you acknowledge that personal data in your application will be processed in accordance with: Figma’s Candidate Privacy Notice.
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