Westward Housing Group
Customer Enabling Advisor
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Homeworker with Designated Office in Newton Abbot
36.25 hours per week
12 month fixed term contract
£26,325 per annum
We are looking for a Customer Enabling Advisor who has the resilience, empathy, calming nature and who is prepared to go the extra mile to resolve a problem, to come and join our busy team on a 12 month fixed term contract covering maternity leave.
You will be communicating with our customers using various digital methods (phone, email and occasionally SMS) about their properties. This may include repairs, property inspections, tenancy/estate management related queries, rent payments or updating personal information.
You will be required to attend the Newton Abbot office for monthly team meetings and training, so the successful candidate will need to have a manageable travelling distance to Newton Abbot. Full in-house training will be provided, we are looking for advisors who are passionate about delivering an excellent service to our customers.
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Is this you?
- Ability to proficiently use Microsoft Outlook, Word and Excel
- Strong IT skills able to adapt and learn new software systems
- Experience working in a fast paced customer service environment
- Knowledge of GDPR and data protection
- Excellent communication skills with ability to confidently communicate effectively with people with different needs
The Benefits of Working for Westward Include:
- A competitive annual salary of £26,325 per annum
- 26 days annual leave + Bank Holidays
- Work from home setup
- Employee Healthcare plan with retail discount scheme
- Company pension scheme with matched contributions up to 10% of salary
- £250 refer a friend scheme
- Colleague and Team Recognition Awards
- Training opportunities
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To view the job description and person specification please click here. If you would like to come and work for Westward, please apply today by completing and submitting your online application via our vacancies page.
Closing date: 10th September 2026
Interview date: week commencing 21st September 2026
We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our employees and communities we support.
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