Handle Recruitment
Customer Engagement Associate - Festival of Creativity
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Handle Recruitment is seeking candidates passionate about events, marketing, advertising, or other areas of media and creativity to join an international festival of creativity in the run-up to the 2027 event. The festival is highly reputable and widely regarded in the advertising, brand marketing, and creative communications world, making this a fantastic opportunity for candidates looking to gain invaluable experience within the creative industries!
This is a temporary contract role to start in January 2027 until May/June 2027. Pay is £14.80ph with hybrid working in London
Role Responsibilities
As the Customer Engagement or Customer Service Associate, your responsibilities will include:
- Be the first point of call for the agencies and companies entering work for the awards
- Take on a customer-centric approach using telemarketing skills to contact existing and new customers from the creative communications field, i.e., mainly advertising/PR/media agencies and production companies
- Generate entries for the festival by helping customers understand the Awards structure, rules, and entry process
- Become an expert on the entry system, website, and downloadable documents to assist customers with general and specific queries
- Inform customers of new initiatives within the Awards and encourage entrants to begin the entry process as the deadline approaches
- Regular meetings with your team and manager to report on progress and feedback information
- Assist the Awards team in tasks and client relations associated with withdrawals and entry changes
- Potential - On-site customer service for Award-winning delegates and attendees of the awards ceremonies
- Potential - On-site logistics and events work for Awards-related tasks
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Requirements
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To be successful in the role, you will have:
- Customer engagement experience in areas such as telemarketing, market research, or client services
- A passion or active interest in creative areas such as marketing, advertising, media, or events
- Availability to begin a temporary role in January and to work full-time hours, with the potential of traveling internationally in June
- Additional languages beneficial but not necessary
Application
Please apply now for a further conversation!
Handle actively welcomes applicants from under-represented backgrounds. We pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity, and inclusion.
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