Nottingham Community Housing Association
Customer Engagement Coordinator - Communities
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Salary: £29,539 - £34,613 per annum
Location: Clifton, Nottingham
Hours: 17.5
Closing Date: 16/08/2026 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 19 days at 23:59 BST.
The Vacancy
Do you enjoy working with people and making a real difference in local communities? Are you confident building relationships, organising events and encouraging others to get involved? If so, we'd love to hear from you.
We're looking for a Customer Engagement Specialist to help ensure our customers have a genuine voice in shaping the services we provide. This is a varied, hands-on role where you'll spend time out in our communities, speaking with customers, organising events, and gathering valuable feedback that helps us improve what we do.
What you'll be doing
- Planning and delivering community events, engagement activities, and consultations.
- Building relationships with customers and encouraging them to get involved in shaping our services.
- Gathering feedback through surveys, focus groups, workshops, and other engagement methods.
- Analysing customer insight and presenting findings to help inform decision-making.
- Working with colleagues across the organisation to increase participation and ensure a broad range of customer voices are heard.
- Using community data and local knowledge to identify trends and target engagement opportunities.
- Supporting campaigns and initiatives on key issues affecting our customers and communities.
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Requirements
We're looking for someone with experience in a customer-facing role who is organised, proactive, and comfortable communicating with people from a wide range of backgrounds. You'll have strong interpersonal skills, an interest in community engagement, and the ability to collect and interpret customer feedback to help drive improvements.
A good understanding of social housing, customer involvement, and consultation methods is essential, along with knowledge of the Tenant Involvement and Empowerment Standard. You'll also need strong IT, literacy, and numeracy skills, a full driving licence, and access to a vehicle. Flexibility to attend occasional evening meetings is required.
Ideally, you'll hold a Chartered Institute of Housing Level 3 qualification (or equivalent), although we're also happy to hear from candidates who are willing to work towards this through continued professional development.
Why join us?
This is a fantastic opportunity to help shape services, strengthen communities, and ensure customers are at the heart of decision-making. You'll join a supportive team that values collaboration, fresh ideas, and making a positive difference.
Useful tips
- Please read the full Role Profile in the Documents section before applying and use the Role Profile to demonstrate how your skills and experience match the role requirements.
- All correspondence will be sent to your registered email address.
- You can also find out more about NCHA and the work we do in the attached Helping Our Customers document.
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We look forward to receiving your application.
NCHA is committed to being an inclusive employer and welcomes applications from all backgrounds. We particularly encourage applications from people from ethnic minority communities, LGBTQ+ communities, and women, who are currently underrepresented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
- Wellbeing plan
- NCHA pension
- Free DBS checks
- £250 referral bonus
- Generous annual leave
- Free healthcare cash plan
- Company social events
- Enhanced maternity, paternity and adoption leave and pay
- Free training and development
- Access to cycle to work and discounted bus pass schemes
Documents
- Helping Our Customers - Download
- Equality Diversity and Inclusion Strategy - Download
- Customer Engagement Specialist - Community - Role Profile - Download
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