Amazon
Customer Engagement Executive, UK, Germany and International Organisations Public Sector
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Customer Engagement Executive
The UK, Germany, and International Public Sector (UKGI PS) organisation is hiring a Customer Engagement Executive to support the coordination and delivery of customer engagement programmes. This role sits within the Front Office team and will contribute to the design, execution, and measurement of engagement activities that accelerate customer outcomes and deepen AWS relationships with priority public sector accounts.
UKGI PS serves some of the most complex and consequential organisations across world-wide public sector. The Customer Engagement Executive will play a key role in ensuring engagement programmes run smoothly, stakeholders are well-briefed, and outcomes are tracked and reported.
This is an execution and coordination role, ideal for a motivated graduate who thrives on organisation, attention to detail, and working across teams. You will support senior colleagues in delivering customer-facing engagements while developing your own understanding of public sector customers, AWS services, and executive engagement best practices. As you grow in the role, so will your scope and responsibility.
Key Job Responsibilities
Customer Engagement Support
- Support the development of customer engagement plans for priority UKGI PS accounts, working with senior team members to align activities to business goals
- Research and compile customer and partner information to inform engagement planning, in collaboration with Account Managers and the wider team
- Help maintain engagement playbooks and templates, updating them as new approaches are tested and refined
- Assist in identifying the right engagement format (executive briefing, workshop, roundtable) for different customer needs
Engagement Delivery & Coordination
- Coordinate end-to-end logistics for customer engagement activities: scheduling, venue booking, catering, technology setup, and attendee communications
- Prepare and quality-check briefing documents, collating inputs from Account Managers and ensuring materials are complete, accurate, and delivered on time
- Support cross-functional working groups by tracking actions, following up on deliverables, and keeping stakeholders informed of progress
- Coordinate executive participation in engagements, working with EAs and senior team members to align schedules and prep materials
- Attend engagements to provide on-the-day support, document actions, capture customer signals, and drive follow-ups to closure
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Mechanisms & Measurement
- Maintain trackers, dashboards, and calendars that give leadership a live view of engagement activity and upcoming commitments
- Collect and organise post-engagement feedback, customer signals, and outcome data
- Assist in reporting on engagement ROI and pipeline influence by compiling data from multiple sources
- Identify patterns and surface insights from engagement data to inform future planning
Process & Governance
- Help simplify and improve engagement processes, identifying areas of friction and proposing improvements
- Support operating-rhythm activities: preparing inputs for business reviews, planning cycles, and strategic initiatives
- Maintain accurate records of engagement activities, decisions, and outcomes
Front Office & Wider Team Support
- Contribute to the UKGI PS Front Office operating cadence: preparing inputs for QBRs, monthly business reviews, and planning cycles
- Act as a coordination point between the Front Office and the wider UKGI PS sales organisation, helping translate strategic priorities into actions
- Support the preparation of leadership communications, presentations, and all-hands content
- Contribute to adjacent workstreams (sales strategy support, event coordination, business planning) as the team's needs evolve
About the Team
The UKGI PS Front Office drives strategic planning, customer and executive engagement programmes, and cross-functional coordination for a business unit serving government, healthcare, education, and non-profit customers across the UK, Germany, and international organisations. The team operates at pace, working closely with senior leadership to translate strategy into execution — connecting engagement activity to pipeline outcomes, preparing leadership communications, and ensuring the right customers receive the right engagement at the right time. As a small, high-performing team, every member's contribution is visible and valued. The environment is fast-paced, collaborative, and low-hierarchy — ideal for someone early in their career who wants to learn quickly, take on real responsibility, and see the direct impact of their work on AWS's most consequential public sector relationships.
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Basic Qualifications
- Bachelor's degree or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience in business development, partner development, sales or alliances management
Preferred Qualifications
- Experience in online advertising or high-tech products/services
About Us
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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