What you’ll be doing

As Customer Engagement Manager, you’ll:

• Develop and deliver omnichannel plans and customer journeys that drive meaningful engagement
• Lead end-to-end delivery of digital campaigns, from planning and content deployment through to measurement and optimisation.
• Partner with colleagues across the business, including brand and medical teams, to ensure omnichannel activities are integrated, aligned, and delivering value.
• Support the development and governance of digital content, working with internal stakeholders and external agencies to create, adapt, approve, and maintain compliant materials.
• Use data and insights to improve performance, translating engagement metrics, analytics, and feedback into practical recommendations.
• Help shape our digital capabilities, sharing best practice, identifying new opportunities, and championing innovation.
• Lead digital projects and transformation initiatives, including pilots, new capability implementations, and global project rollouts.

What you’ll bring

We’re interested in the skills, knowledge, and experience you can bring to the role. You’ll ideally be able to demonstrate:

• Strong and relevant experience within digital marketing, omnichannel, or customer engagement, with a track record of delivering effective customer engagement initiatives.
• Relevant experience within the pharmaceutical or healthcare sector.
• Knowledge of the UK & Ireland pharmaceutical environment and an understanding of relevant compliance requirements.
• Experience designing and delivering digital content, campaigns, and customer journeys.
• Confidence working with digital analytics and engagement data and translating insights into actions and recommendations.
• Strong project management and delivery skills, with the ability to manage multiple priorities and work effectively with a range of stakeholders.
• A collaborative approach and the ability to build trusted relationships across different teams.
• A customer-focused mindset, with curiosity and an interest in identifying new and better ways of working.

It would be helpful, but not essential, if you also have:

• Experience with digital content approval processes or platforms such as Veeva Vault.
• Experience using CRM platforms such as Veeva.

Your approach

You don’t need to have followed one particular career path to succeed in this role.

What matters is your ability to understand customer needs, work collaboratively, turn insights into action, and deliver effectively. You’ll be comfortable challenging established thinking, exploring new ideas, and using evidence to understand what works and where we can improve.

We value people who bring different experiences and perspectives, so if you meet many, but not every, element of the criteria, we encourage you to apply.

Ready to make an impact?

This is an opportunity to play an important role in evolving our omnichannel capabilities and creating customer experiences that support both customer needs and business objectives.

If this sounds like an opportunity where you could make a difference, we’d love to hear from you.

Apply today.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us.” The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.