SS&C Technologies
Customer Engagement Manager
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🔹 Job Title: Customer Engagement Manager
📍 Location: London, Hybrid
🌐 About SS&C Intralinks
SS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the secure exchange, control, and management of information between organisations.
SS&C Technologies, Inc. is a leading financial services and healthcare technology company by revenue, headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. Some 20,000+ financial services and healthcare organisations, ranging from global corporations to SMEs, rely on SS&C for expertise, scale, and technology.
💼 About the Role
The Customer Engagement Manager (CEM) plays a key role within the global Deal Services organisation, part of the larger Global Technical Sales team. This integral position demands the ability to:
- Define Deal Services solutions based on client business needs within a designated region.
- Collaborate closely with core stakeholders, including:
- Field Sales
- Sales Engineers
- Customer Success
- Legal teams
Additionally, the CEM will engage collaboratively with Marketing, Project Management Office (PMO), Security Operations Centre (SOC), Technology Operations, Finance/Billing, and Product Management.
🌟 Why Work Here?
- Flexibility: Flexible hybrid work model to balance career and life.
- Career Growth: Professional development reimbursements, including access to SS&C University.
- Work-Life Balance: Competitive holiday entitlement.
- Wellbeing: Comprehensive benefits package designed to support employee health and mental wellbeing.
- Diversity & Inclusion: Commitment to welcoming, celebrating, and valuing diversity in all forms.
- Training: Customised, hands-on team training throughout your career.
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📋 Responsibilities
- Engage clients (including advisors, corporates, and other stakeholders) to discover, scope, and sell Deals Services offerings.
- Understand client business needs, gather requirements, and recommend best practices through direct client interaction.
- Collaborate cross-functionally to assemble solutions that meet client demands.
- Prepare cost and timeline estimates, while managing client expectations and handling opportunities.
- Manage and monitor sales pipeline for Deal Services.
- Communicate requirements and litigation to the Deal Service delivery team for execution.
- Drive sales initiatives within the Field Sales organisation to enhance Deal Services performance.
📎 Qualifications & Experience
Education
- Bachelor’s degree in business management or a related field.
Experience & Skills
- 3+ years in a sales-type, customer-facing role.
- Experience working with cross-functional teams, including:
- Customer Service
- Product Management
- Field Sales
- Pre-sales
- Legal, Marketing, and Finance
- Strategic thinking – capability to analyse business, product, and technical challenges, and convey compelling value propositions.
- Organisational skills: Ability to handle multiple opportunities within tight deadlines.
- Excellent communication skills – listening, oral, and written.
- Self-starter traits, including independent working and prioritisation.
- Adaptability: capability to operate in a fast-paced environment, think outside the box, and perform under pressure.
- Experience working with diverse stakeholder groups, including:
- Customers
- Colleagues
- Management
- Project teams
- Ideally, a background combining large corporate and entrepreneurial experiences.
- Strong understanding of financial markets (e.g., M&A, corporate financing, loans, asset management, private equity).
- Detailed and goal-oriented mindset.
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📢 Diversity & Inclusion Statement
We encourage applications from all backgrounds to enrich diverse perspectives in our workforce. Our goal is to foster an inclusive environment where differences are celebrated, and every employee has the opportunity to thrive.
💻 How to Apply
Visit SS&C Technologies’ Careers Page to explore this opportunity and submit your application.
Note: SS&C Technologies does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruiters unless expressly requested or initiated by the company.
💎 Equal Employment Opportunity Statement
AS a global employer, SS&C Technologies adheres to Equal Employment Opportunity (EEO) principles. The company remains committed to fair employment practices and does not discriminate based on:
- Race
- Colour
- Religioupus belief
- Gender
- Age
- Marital status
- Sexual orientation
- National origin
- Disability status
- Veteran status
- Any other protected classification per applicable anti-discrimination laws.
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