Amazon
Customer Engagement Manager, UK, Germany and International Organisations Public Sector
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Customer Engagement Manager
The UK, Germany, and International Public Sector (UKGI PS) organisation is hiring a Customer Engagement Manager to lead specific customer engagement initiatives and strategies. This role sits within the Front Office team and will drive the design, execution, and measurement of engagement programmes that accelerate customer outcomes and deepen AWS relationships with priority public sector accounts.
UKGI PS serves some of the most complex and consequential organisations across worldwide public sector. The Customer Engagement Manager will shape how AWS engages with public sector at the highest levels. The engagements this person designs and delivers will directly influence executive relationships and pipeline outcomes.
The Customer Engagement Manager owns initiatives end-to-end. This role is responsible for identifying which customers to engage, designing the engagement approach, building repeatable mechanisms, and tracking outcomes that move accounts forward. The successful candidate will combine strategic thinking with hands-on delivery, working cross-functionally with Account Managers, Solutions Architects, Partners, and executive stakeholders to create engagement experiences that earn customer trust and generate measurable pipeline impact.
This is not a support function. It is a leadership role within the Front Office that requires independent judgement, senior stakeholder management, and the ability to operate across multiple concurrent initiatives with minimal direction. As the engagement function matures, so does the scope and influence of this role.
Key Job Responsibilities
Customer Engagement Strategy — Develop and own engagement initiatives for priority UKGI PS accounts, aligned to revenue and adoption goals. Identify and prioritise customers and partners for engagement programmes in collaboration with Account Managers and cross-functional stakeholders. Design engagement journeys mapping the right format (EBC, executive visit, workshop, roundtable) to each stage of the customer lifecycle, and build playbooks that codify success for the wider sales organisation.
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Engagement Delivery — Manage end-to-end delivery of customer engagements: scoping, stakeholder alignment, content development, logistics, execution, and follow-through. Lead cross-functional working groups spanning Solutions Architecture, Professional Services, Partners, Marketing, and Legal. Own the briefing-document process, coordinate executive participation, and drive post-engagement actions to closure.
Mechanisms & Measurement — Build mechanisms to track engagement outcomes — pipeline influenced, opportunities created, deal acceleration, and customer feedback. Maintain an engagement calendar and dashboard providing leadership with a live view of activity and results, and report on engagement ROI.
Front Office & Wider Team Support — Contribute to the UKGI PS Front Office operating cadence, translating strategic priorities into field-executable engagement actions, feeding signals back into strategy, and supporting business reviews, planning cycles, and leadership communications.
About the Team
The UK, Germany and International Organisations (UKGI) Public Sector team at AWS sits within the Worldwide Public Sector (WWPS) organisation. The team is responsible for driving strategic engagement with government departments, public sector bodies, and international organisations across the UK, Germany, and beyond. UKGI PS works to accelerate cloud adoption, support digital transformation, and deliver innovative solutions that address national and international priorities — from AI and data strategy to critical infrastructure modernisation. The team combines business development, strategy, and operational expertise to help public sector customers unlock the full potential of AWS services at scale.
Basic Qualifications:
- Bachelor's degree
- Experience creating, improving and executing engagement programs and action plans
- Experience in stakeholder management, including influencing executive level global leaders
- Experience working with cross-functional teams across business development, marketing, operations, product development, legal, etc.
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience in ownership of projects and communicating timelines and executing independently
- 8+ years of experience in customer engagement, business development, sales strategy, or programme management within technology, cloud, or professional services
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Preferred Qualifications:
- Experience in the public sector
- Experience producing executive-level written materials and presenting to executive audiences
- Experience with AWS, Azure, or Google Cloud technology
- Experience building scalable programs and repeatable scalable processes, leveraging various tools and methods to create scale and efficiency
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
- Experience with government procurement and contracting process
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