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About the Role
We’re on the lookout for someone who loves talking to people and helping UK businesses grow. As a Customer Engagement Specialist, you’ll connect with our existing and past customers to uncover funding opportunities, improve their cash flow, and make their experience with Fleximize seamless.
This role is a mix of sales, account management, and customer success. If you enjoy conversations, building trust, and seeing the difference you make for a business, this could be your perfect role.
Key Responsibilities
- Reach Out: Call new, previous and current customers. Spot opportunities to save them money or offer new funding. Keep it clear, helpful, and friendly.
- Build Relationships: Be the go-to person for business owners. Offer proactive reviews and tailored advice. Work closely with Relationship Managers and Underwriters to keep the experience smooth.
- Support Applications: Keep customers updated on their loan progress. Answer questions and make sure every interaction leaves them confident and happy.
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What We’re Looking For
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- Confident, empathetic, and persuasive communication skills.
- A knack for understanding customer needs and matching them with the right solution.
- Excellent attention to detail and organisational skills.
- Motivation to hit targets and help customers succeed.
What Makes You Great
- Positive, resilient, and solution-focused.
- Genuine passion for helping business owners grow.
- Team player who thrives in a supportive, high-energy sales culture.
Why Join Us
There are plenty of reasons to join us at Flex HQ. From our modern waterfront office (with a fully-stocked kitchen) to our staff perks, including private medical insurance, employee benefit scheme, and more. We're a friendly bunch at Fleximize, with regular team events and socials, and we’re excited to welcome you into the family. You can expect:
- Generous holiday entitlement: we offer 25 days holiday entitlement, with the added flexibility to buy and sell annual leave days. You get your birthday off too!
- Professional development: career advancement is as important to us as it is to you. We offer training courses and qualifications to develop your skills and knowledge. Taking time to attend webinars and in-person seminars that can help you in your role is also encouraged.
- Healthcare benefits: all team members get private healthcare as standard, which can even be extended to cover your family. We also offer company death-in-service insurance and an enhanced maternity pay scheme.
- Perks & discounts: everyone gets access to exclusive discount codes and offers on hundreds of high-street and online stores.
- Free breakfast every day: our kitchen is filled with fresh fruit, cereals, and other goodies to start your day right.
- Team socials: regular team outings give us all a chance to have fun and relax, whether it’s an escape room, theme park, football match, or evening at the local restaurant.
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