Lantek | UK
Customer Engineer
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ABOUT US
Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.
Lantek has 40 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.
Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.
ABOUT THE ROLE
As part of the Operations team, this Customer Engineer (CAD/CAM Solutions) role will be responsible for providing assistance to our customers using Lantek's CAD/CAM software solutions within manufacturing environments. You will diagnose and troubleshoot software issues, assist customers with the installation and configuration of applications, and help users maximise the value of their CAD/CAM systems by providing technical guidance and explaining complex concepts clearly.
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Duties & Responsibilities
Technical Consulting & Support
- Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek CAD/CAM software solutions.
Collaboration & Communication
- Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
Customisation & Development
- Research, specify, develop, and maintain small product customisations and associated updates.
- Define and document solution requirements and customisations in alignment with customer needs.
Project Support
- Deliver support and implementation for small to medium-sized customer projects.
- Contribute to the implementation phases of larger customer projects as part of a wider team.
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Customer Interaction
- Create detailed specifications based on customer requirements.
- Provide training and ongoing support to customers throughout the solution lifecycle.
WHAT SHOULD YOU BRING ALONG?
- Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus.
- Good interpersonal skills.
- Ability to understand and evaluate customer expectations.
- Customer-oriented approach.
- Goal-oriented work within the framework of project implementation.
- Willingness to travel.
REQUIREMENTS
- Technical background, preferably Computer Engineering or IT field.
- Experience in technical projects involving software in an industrial environment.
- Knowledge of CAD/CAM systems and manufacturing workflows would be advantageous.
- Knowledge of Lantek systems would be desirable.
- Knowledge of manufacturing processes within the sheet metal working industry is beneficial.
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