Hays
Customer Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join a leading independent technology and services provider as a Customer Engineer!
Job Overview:
We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows server administration and break-fix support, requiring strong hardware and software expertise, relevant vendor certifications, and the ability to resolve complex technical issues in enterprise environments.
Location:
Birmingham B37 7YN
Rate:
- An hourly rate, in-scope IR35, of £14.90 (PAYE)
- OR £19.34 per hour (via a Hays Approved Umbrella Company)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Contract Length:
21 Sep 2026 – 20 Sep 2027
Work Schedule:
Monday – Friday (9:00 – 17:30)
Key Requirements
- Provide intermediate to advanced desktop installation, configuration, support, and troubleshooting services.
- Deliver onsite and remote technical support for end-user computing environments.
- Diagnose and resolve hardware, software, and operating system issues.
- Perform installation, configuration, administration, and basic break-fix support for Windows (Wintel) servers.
- Support and maintain desktops, laptops, peripherals, and related IT infrastructure.
- Leverage strong hardware and software expertise to resolve technical incidents efficiently.
- Ensure compliance with vendor best practices and technical standards.
- Hold relevant vendor certifications and accreditations through approved training programs.
- Deliver high levels of customer service while meeting SLA and operational requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional Requirement:
- An active SC Clearance (Must)
How to Apply:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills