Tate Recruitment
Customer Excellence Associate
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Customer Excellence Associate
An office-based position combining pre and post order customer service, enhancing the customer experience and relationships, processing orders, and maintaining high standards of quality administration processes.
Location: Office Based in Kings Langley
Hours: 35.25 hours per week, Monday to Friday
Flexibility: Flexible start and finish times within core hours, with an early finish on Fridays
About the Opportunity and Business
We are recruiting on behalf of a highly successful global organisation that manufactures and sources a vast range of technical products and components for customers across the UK and international markets. Working from one of their UK Sales & Service Centres, you will play a key role in supporting customers, processing orders, and ensuring exceptional service delivery.
This is an excellent opportunity for someone who enjoys a structured, process-driven environment and thrives on accuracy, customer interaction, and problem-solving. The products are highly technical, often involving detailed specifications and complex part numbers, making strong attention to detail and the ability to concentrate essential for success.
The organisation is known for its inclusive culture, structured training programmes, ongoing personal development, and opportunities to progress into other departments and functions over time.
The Role
As part of a collaborative customer service team, you will be responsible for managing customer orders, quotations, and enquiries while ensuring all processes and quality standards are followed accurately.
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Key Responsibilities
- Processing customer quotations and orders accurately and efficiently
- Managing a high volume of customer enquiries via telephone, email, and online platforms
- Providing updates on order status, deliveries, and product availability
- Creating and maintaining customer account information within internal systems
- Processing web orders and customer requests
- Preparing and issuing pro-forma invoices
- Coordinating with internal departments to source products and obtain quotations
- Supporting customers with delivery and shipping information
- Processing customer returns, feedback cases, credits, and re-invoicing requests
- Obtaining proof of delivery documentation from couriers
- Working closely with warehouse and logistics teams to ensure accurate despatch of orders
- Preparing shipping and export documentation
- Supporting field sales teams and international offices with quotations and customer enquiries
- Maintaining compliance with company procedures, quality standards, and international trade requirements
About You
We are looking for a customer-focused individual who combines strong administration skills with excellent attention to detail and is comfortable working in the 'Engineering market'.
Ideally, you will have:
- Experience in office-based customer service, order processing, or sales support
- Strong data entry accuracy and attention to detail
- Experience working with multiple systems and a CRM
- Excellent communication skills, both written and verbal
- The ability to prioritise workload and adapt to changing demands
- A methodical and process-driven approach
- Strong problem-solving skills and a proactive attitude
- Experience within a technical, engineering, manufacturing, industrial, distribution, or product-based environment would be highly advantageous
- Experience using SAP Business One (SAP B1) and/or HubSpot would be a significant advantage
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What's on Offer?
- Competitive salary
- Structured induction and ongoing training
- Continuous professional development and personal appraisal programme
- Genuine long-term career prospects across different departments
- Life Assurance (4x annual salary)
- Group Income Protection (75% salary protection for long-term illness)
- Employee Assistance Programme including GP access, counselling support, nutrition appointments, health checks, and wellbeing resources
- Discounted gym membership
- Flexitime scheme
- Wellbeing events and initiatives throughout the year
- Company social events
- Salary sacrifice pension scheme
- Free on-site parking
- Staff canteen with kitchen facilities
- Complimentary refreshments
- Friendly, inclusive, and supportive team culture
Interested?
If you enjoy working in a fast-paced, open-plan team environment where accuracy matters and would like to build a long-term career with a global organisation that truly invests in its people, we'd love to hear from you.
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