SQS
Customer Excellence Officer NEW FULL TIME
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Excellence Officer
Stanmore Quality Services Ltd
Published
August 19, 2026
Location
UK, London, United Kingdom
Job Type
Full Time
Job Ref
Customer Care
Salary
Competitive
Description
Overall purpose of the job:
To pro-actively manage and deliver the best possible customer experience to maximise CSAT Performance on the contract
Customer Excellence Officer Responsibilities
- Pre-communication with our customers ahead of gas works starting. Ensuring all customer details are accurate and up to date, inclusive of vulnerable and PSR customers, specific customer requests. Supporting systems to be used where appropriate.
- Distribute heating appliances to customers as and when needed.
- Act as an advocate for the delivery of KNOCK– (knock, inform, open and honest, complete, knock), on-site communication process.
- Engaging and communicating with customers and members of the public as well as other stakeholders including business owners, retail outlets and the client to keep them fully informed throughout the gas works end to end journey
- Working collaboratively with operational teams and site managers to deliver the ultimate customer experience by providing on site customer support and coaching
- Assisting with enquiries and complaints in line with Cadent Gas’ 60min response and 1 day closure objective
- Sharing customer performance with teams inclusive of CSAT Scores and comments as well as any corrective behaviours that arise from enquiry and complaints
- Post KNOCKs to collate customer feedback- good and bad. Positive feedback to be shared as accolades. Negative feedback to be resolved asap to drive positive CSAT scores and lessons learned to be shared to prevent repeated mistakes
- Regular liaison with our client to understand our performance and work collaboratively
- Attend weekly internal contract meetings, providing data ahead of these as and when required
- Attending weekly programming and planning meetings if required
- Ensuring teams are stocked with all mandatory customer carding for their role
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Safety, Health, Environmental
- Apply the principles of STAN (Stop, Think, Assess, No Excuses) to get your job done safely.
- Follow safe systems of work at all times.
- Comply with Personal Protective Equipment (PPE) requirements.
- Take all reasonable steps to uphold the environmental values of the company
Quality & Productivity
- Apply the principles of MORA (Meet our customers’ expectations, Open and Honest ‘put yourself in their shoes’ act with integrity, Recognise our responsibilities, Always deliver the ultimate customer experience ‘provide the best possible impression.
- Always endeavour to perform your duties in a way that maximises efficiency and productivity.
- Effectively communicate with fellow colleagues, members of the public and our clients in a courteous and respectful manner.
- Acts in a professional manner at all times to ensure the good reputation of SQS.
- Ensure that your company vehicle is kept in a clean and tidy condition both internally and external
Apply Now
Applications
Whilst we aim to personally reply to each applicant sometimes due to the volume of interest this is not always possible, therefore if you haven’t heard from us within 10 working days it is with regret we have not pursued your application on this occasion.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Title
Mr
Mrs
Miss
Ms
Your name
Firstname / Lastname
Street Address
City/Town
Postcode
Telephone
Your e-mail address
Are you permitted to work in the UK?
Yes
No
Nationality
Do you have a full UK/EU driving licence?
Yes
No
Do you have penalty points on your licence?
Yes
No
If yes, please give details
Are you applying as a gang?
Yes
No
Do you hold a valid CSCS card?
Yes
No
If yes, card number
Qualifications
Abrasive Wheels
CSCS
CPCS
CPC
Fire Marshall
First Aid
Grab Ticket
HGV
Manual Handling
NVQ
Streetworks Ticket
Other
If Other, give details
What is your salary expectation?
How did you hear about this job?
please select --SQS web siteFamily or friendsSocial mediaIndeedJobCentreUK Gov portalTarmac or concrete plantOther
Message
Attachments
Drop files here browse files...
Please upload your CV in PDF or Word format
Personal Data Consent
Please read our Job Applicants Privacy Policy. Tick the box if you agree with our policy to enable us to process your job application.
Related Jobs
Grab Teams London, Kent, Sussex and Surrey, United Kingdom
July 1, 2024
Black Top Reinstatement Teams London, Surrey, Sussex & Kent Areas, United Kingdom
July 1, 2024
White Top Reinstatement Teams London, Kent, Sussex, Surrey, United Kingdom
July 1, 2024
August 19, 2026
Share this entry
Share on Facebook
Share on X
Share on WhatsApp
Share on Pinterest
Share on LinkedIn
Share by Mail
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location