Computacenter
Customer Executive
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Life on the team
As a Customer Executive, you’ll play a key role in shaping the customer experience and acting as a trusted point of contact for our clients in Public Sector. You’ll be at the heart of customer operations – connecting sales, logistics, purchasing, experts, and service teams to ensure we deliver smooth, efficient, and high-quality service at every step. Through close collaboration and proactive support, you’ll help put the customer at the centre of decision-making while supporting profitable sales growth.
This role offers strong exposure to complex customer environments, cross-functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast-paced, international organisation.
What you’ll do
- Act as the main contact for customers, vendors/suppliers, and internal teams for customer-related topics
- Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
- Manage customer deployment schedules and issue call-off instructions
- Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
- Make pricing and margin decisions in line with the pricing strategy and commercial objectives
- Coordinate the quotation and order management process
- Ensure delivery to customer SLAs
- Coordinate the resolution of customer/account queries promptly
- Suggest and implement improvement actions, identify and participate in process-optimisation initiatives to support efficiency and customer satisfaction
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What you’ll need
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- First experience (1-3 years) in an internal sales department, dealing with large or medium-sized customers
- Commercial or commercial-technical training
- Strong customer and sales orientation
- Ability to work effectively in a fast-paced environment
- Organisational skills, reliability, and strong sense of responsibility
- Excellent communication and relationship-building skills
- Good understanding of the marketplace, industry trends, and customer needs
- Ability to use knowledge of key business drivers to seek optimal outcomes
- Ability to articulate customer needs and deliver consistent, high-quality service
- Skills in active listening and probing to understand priorities and concerns
- Collaborative mindset with a willingness to share knowledge and contribute to team success
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