Customer Experience Administrator Apprentice

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.

• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Training schedule

• Business Administrator: A bespoke programme of technical and vocational training
• Functional skills in maths and English if applicable

The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship.

Requirements

Desirable qualifications

• GCSE in: English (grade 4/C or above)
• Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Other requirements

• Prior to applying please ensure you are able to get to and from this workplace within the operating hours.
• Please be aware that as the first part of the process, you will be asked to complete a Learner Form and online assessments in English and maths.
• You will receive one-to-one information, advice, and guidance with one of the Learner Engagement Team.

About this employer

Rocal is a manufacturing business based in North Lincolnshire with over 30 years of experience producing high quality products for the construction and manufacturing sectors. The Rocal Group includes specialist divisions that design and manufacture composite doors, aluminium windows and doors, uPVC external door panels, and bespoke plastic extrusions from their six-acre production facility. The company focuses on quality, innovation, and strong customer service, investing in people, training, and technology to support growth and deliver reliable solutions for its customers.

https://www.rocal.co.uk/

After this apprenticeship

• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
• Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry-based training
• An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
• Transferable skills that are invaluable in the wider world of work

Ask a question

The contact for this apprenticeship is:

• TEC PARTNERSHIP
• Claire myapprenticeship@grimsby.ac.uk
• The reference code for this apprenticeship is VAC2000055907.

Apply now

Closes in 13 days (Monday 12 October 2026 at 11:59pm)

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