Haier Europe
Customer Experience Advisor
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About Haier Europe (Candy, Hoover, Haier)
Here at Haier Europe (Candy, Hoover, Haier) our ambition is simple; to be the number one Domestic Appliance and Smart Home business in the UK and Ireland. As we grow our business, we are now looking for a new Customer Experience Advisor to support our growth across our Direct to Consumer (D2C) operation.
Role Overview
As Customer Experience Advisor, you’ll play a key role in delivering a premium, 5-star service, across all customer interactions. Acting as the first point of contact, you’ll manage a range of enquiries including product queries, order amendments and complaints, ensuring each is handled with professionalism, efficiency, and empathy.
- Take ownership of customer issues from initial contact through to resolution
- Provide clear communication and timely outcomes
- Contribute to high levels of customer satisfaction
- Strengthen brand loyalty
- Support a positive end-to-end customer journey
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Benefits
- Salary DOE
- Pension Contribution
- Life Cover
- 25 Days Holiday (+ statutory bank holidays)
- Employee Assistance Program
- Training support schemes to aid your development
- Brilliant discounts on our products and access to Reward Gateway which offers a wide range of retailer discounts
Requirements
- Experience in a Customer Service role
- Ideally gained from working in an Ecommerce customer service environment or within a contact centre or high-volume customer support role
- Strong communication skills
- Problem-solving mindset with strong attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in IT systems and Microsoft Office
- Experience using CRM systems (e.g. Salesforce, Zendesk, Freshdesk) or similar case management tools
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Location
You’ll be based at our Birchwood Park office (WA3 6XG) with hybrid working available (3 days office/2 days home).
Apply Now
If you’re an individual who wants a role that offers true ownership and accountability, then apply today!
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.
Our future. In your hands. Apply now.
Our Commitment to Diversity and Inclusion
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
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