VIVID
Customer Experience Advisor (Contact Centre) - Part time
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Customer Experience Advisor Opportunities
Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences. We have exciting opportunities for Customer Experience Advisors to join our fast-paced contact centre on a permanent basis.
Work Schedule
- Hours: 120 hours per month across a variety of shift patterns
- Rotas: Provided in advance to help you plan your schedule
- Shift Lengths and Times: May vary depending on business needs, but all hours will be worked within our opening times
Opening Times
- Monday to Thursday: 8:30am to 5:00pm
- Friday: 8:30am to 4:30pm
Start Date
- Planned Start Date: Monday 26th October 2026
- Induction: 6-week induction with working hours from 8:30am to 5pm Mon to Thurs (4:30pm on a Friday) with 1 hour for lunch
- Full Hours: 120 hours per calendar month starting on Monday 7th December 2026
Location
- Initial Placement: The first 6 months will be based in the office, at our contact centre in our Basingstoke office
- Hybrid Working: After training, hybrid working will be offered
About the Role
As a customer experience advisor in our contact centre, you’ll be the first point of contact for our customers, handling a high volume of inbound phone calls and answering customer queries through other digital channels.
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- Provide friendly, efficient, and helpful first-class customer service
- Aim to provide a ‘right first time’ service
- Work closely with colleagues and other teams across the business to handle enquiries at the first point of contact where possible
- Spend the majority of your time on the phone, so excellent communication skills are key!
What We’re Looking For
- Excellent customer service skills and the ability to provide a friendly, efficient, and helpful first-class service
- Experience of delivering a high standard of customer service in a high-pressure environment, preferably within a contact centre
- Good at problem solving, adaptable, and resilient
- Great verbal and written communication skills and computer literacy
- Genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional, and resilient
- Excellent time management skills and enjoyment of being busy
Benefits
- 26 days holiday (plus bank holidays) pro rata with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Life assurance paid at x 3 annual salary
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption, and shared parental leave
- Access to counselling, legal, and financial information
- Electric car scheme
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
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Hiring Event
We’re holding an in-person Hiring Event on the evening of Tuesday 15th September!
- The hiring event will include an introduction to VIVID and our Customer Experience department, some interview tasks, and the chance to chat to some of our team and ask questions
- If your application is successful, we’ll be in touch with more info about our hiring evening
Application Note
We kindly ask that you do not use AI to write your application. This is your opportunity to show us who you are and why you’re suitable for the role based on your skills, knowledge, and experience. We value authenticity, individuality, and a genuine personal touch in your responses.
This vacancy may close earlier than advertised if we receive a high volume of applications.
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