Norwich City Football Club
Customer Experience Advisor
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Customer Experience Advisor
An exciting opportunity has arisen for an experienced candidate to join the Customer Experience department at Norwich City Football Club in the role of Customer Experience Advisor. This is an excellent role for someone who is passionate about helping people and delivering exceptional supporter experiences across ticketing, customer enquiries and wider Club services.
Key tasks/responsibilities
- Deliver excellent service across all ticketing enquiries, including season tickets, memberships, home, away and cup fixtures, coach travel and accessible seating.
- Respond professionally to enquiries by telephone, email, webchat, face-to-face and digital channels, taking ownership through to resolution.
- Assist supporters with ticket exchanges, upgrades, collections, account queries and problem resolution.
- Support major ticket on-sales, matchday ticket office operations and sales opportunities.
- Provide a professional, welcoming front-of-house service for visitors and guests, including hosting South Stand Main Reception on a rota basis.
- Support enquiries relating to premium experiences, stadium tours, memberships, venue sales, retail, events and general Club information.
- Provide an inclusive service to disabled supporters, applying Club accessibility policies and escalating feedback or improvement opportunities.
- Collect, update and maintain accurate supporter data in line with GDPR and maintain confidentiality of Club, supporter and personnel information.
- Support colleagues during busy periods and contribute to a positive, collaborative team culture.
- To act in a manner that supports the Club’s Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment.
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Benefits
Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):
- Complimentary matchday ticket for home fixtures
- 25 days annual leave + bank holidays
- Enhanced family friendly leave policies
- Pension Scheme with Royal London
- Enhanced CPD opportunities and structured professional development pathways.
- The opportunity to get involved in wider club initiatives through a variety of Working Groups.
- A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.
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Don’t miss out on this fantastic opportunity to join the Canaries, click ‘Apply’ now to become our Customer Experience Advisor.
Application Deadline
Closing date: 9:00am on 22 September 2026
Equal Opportunities
Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
Norwich City Football Club are an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.
In line with Keeping Children Safe in Education (2026) guidance, we may conduct online searches as part of our due diligence processes on shortlisted candidates.
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