Santander
Customer Experience Advisor | S1 | Retail Banking | Newtown
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Customer Experience Advisor | S1 | Retail Banking | Newtown
About the Role
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. We are seeking driven professionals to grow, learn, and make a real difference. Retail & Commercial Banking integrates all our retail and commercial banking activities to better serve our customers.
The Difference You Make
Santander is looking for a Customer Experience Advisor based out of Newtown Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
You’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
You’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
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What You’ll Bring
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
We Value Your Impact
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Compensation and Benefits
- Starting salary: £25,000
- £500 flexible benefit allowance
- Discretionary performance-related bonus of 8% of salary
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates including: medical insurance, dental insurance, and health assessments
- Pension contribution of 8% of salary, up to 12.5% if you contribute as well
- Protection for you and your family with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover
- Share in Santander’s success by saving or investing in our share plans
- Access to staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
- Competitive rewards that reflect the real impact you make and the value you bring
- Wellbeing support across physical, mental, social and financial pillars
- Support for every life stage from menopause and pregnancy to parenthood and beyond
- Time to give back through volunteering opportunities
- Global growth opportunities to shape your career
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Local Compliance
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
What to Do Next
If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at resourcing@santander.co.uk
All candidates must have the right to work in the UK to commence employment with Santander.
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