Housing Plus Group
Customer Experience and Engagement Specialist
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Colleague Experience and Engagement Specialist
Salary: £34,672.50 per annum
Location: Stafford or Telford - Hybrid
Hours: 36 hours per week
Contract: Permanent
About the Role
Are you passionate about creating engaging colleague experiences, bringing communications to life and helping people feel connected to the organisation they work for?
We're looking for a creative, proactive and forward-thinking Colleague Experience & Engagement Specialist to join our Talent & Engagement team within People Development & Culture.
In this exciting role, you'll help bring our People Strategy, culture and colleague experience priorities to life through engaging campaigns, communications and initiatives that inspire participation, connection and belonging across Housing Plus Group.
If you enjoy turning ideas into action, creating meaningful colleague experiences and finding innovative ways to engage people, we'd love to hear from you.
What You’ll Be Doing
This is a varied role where no two days are the same. One day you might be creating a campaign to launch a new people initiative, the next facilitating a focus group, planning colleague recognition activity or developing engaging content to support organisational priorities.
You'll:
- Develop and deliver colleague engagement and internal communication campaigns aligned to our People Strategy and organisational goals.
- Take campaigns from concept through to delivery and evaluation, considering audience, objectives, messaging, channels and success measures.
- Create engaging written content, branded materials and digital assets that bring initiatives to life.
- Introduce fresh thinking and innovative approaches to colleague communications and engagement.
- Plan and facilitate workshops, focus groups, listening activities and engagement sessions.
- Support colleague surveys and use insight, feedback and engagement data to inform future activity.
- Coordinate colleague recognition programmes and campaigns that celebrate success and promote our values.
- Support the development of our Employee Value Proposition (EVP) and employer brand.
- Work collaboratively with Communications & Marketing and stakeholders across the organisation to deliver joined-up engagement activity.
- Measure and evaluate the impact of campaigns and use learning to continuously improve colleague experience and engagement.
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What We’re Looking For
We're seeking someone who combines creativity with strong delivery skills.
You'll be comfortable taking a business challenge or priority, developing ideas and creating effective engagement solutions that help colleagues understand, connect with and contribute to our organisation.
You'll bring:
- Experience delivering colleague engagement, internal communications or employee communication campaigns.
- Excellent written communication and content creation skills.
- Strong creative and visual communication abilities, with experience producing high-quality branded materials and digital content.
- Confidence using digital, design and content creation tools.
- Experience tailoring communications for a variety of audiences and channels.
- The ability to gather, interpret and use colleague feedback and engagement insight.
- Experience facilitating workshops, focus groups and engagement activities.
- Strong stakeholder management skills and the confidence to influence, advise and challenge constructively.
- Excellent organisational skills with the ability to manage multiple priorities and deliver results.
- Experience of employer branding, Employee Value Propositions (EVP), colleague networks, employee voice initiatives, surveys, photography, video or multimedia content would be advantageous.
Please see the job description for the full list of essential and desirable criteria.
We Can Offer You
A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days) and bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
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About Us
We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
The way we work is shaped by three simple behaviours:
- Own it – make it happen
- Improve it - move things forward.
- Live it – show understanding and compassion
We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
Our Inclusive Culture
The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.
How to Apply
Please hit the Apply Now button to apply online with your up-to-date CV.
If you need any supporting submitting your application, please email careers@hpg.org.uk
Closing date: 23rd July 2026
Interviews may take place throughout the advert.
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
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