• Drive the agenda to enable TMICC to become the preferred supply chain partner in ice cream and snacking, as measured by the Advantage Group Survey.
• Expected to frequently visit customer offices and to develop face-to-face relationships and improved understanding of their issues and opportunities.
• Understand customer requirements and culture (strategy, structure, targets, operational standards, routines, processes, systems etc) to develop opportunities for improved performance.
• Owns the supply chain customer contact strategy, and makes sure it is deployed at all levels in the business.
• Ensures the voice of the Customer is heard within TMICC.

Logistics Third Parties

• Owns the commercial and operational relationship with logistics partners, ensuring contractual compliance, performance delivery and continuous improvement.
• Accountable for the operational performance, cost efficiency and service delivery of logistics third-party partners.

Line Management & Coaching

• Direct leadership and development responsibility for the Customer Collaboration Specialist and Logistics Manager, ensuring high performance, capability growth and succession planning.
• Effectively manage team changes & issues such as recruitment, promotions, resignations, dismissals, absence management and other core HR processes according to the Company guidelines.
• Expected to use the people survey to drive improvements in morale and engagement, particularly across the broader supply chain team through planning, customer service and logistics.

What You Need To Succeed

This role requires a high-performing supply chain leader with the credibility, resilience and ambition to influence at senior levels, lead through complexity and deliver sustainable business results through people, partnerships and operational excellence. We are looking for a candidate who can demonstrate:

• Ability to partner and build trust with a range of stakeholders both internally and externally, using effective communication and influencing skills. The individual requires high levels of emotional intelligence, and must have the confidence and ability to deliver difficult messages with limited information.
• An effective and dynamic people manager who puts people first through care and challenge. Able to nurture and build talent across various ability and experience levels.
• An effective change manager, bringing teams along with them through complex business changes.
• A clear understanding of end-to-end supply chain operations. Experience in planning, customer service, logistics, commercial or manufacturing is all beneficial.
• The role has a heavy operational influence. The candidate should have a demonstrated track record of driving operational excellence through disciplined execution, continuous improvement and strong performance management.
• Strong business and commercial acumen. Understands the TMICC P&L and how this can be influenced both internally and with 3PLs.
• A strong strategic thinker, with the ability to set a vision for others of how we can improve, and articulate why it is so important. The ability to balance short-term decision making with long-term strategy is crucial.
• Reads the external context within the market and the pressures impacting our customers, using this to clearly articulate to others what the growth opportunities and risks are for TMICC.
• A working knowledge of the basics of how the Order to Cash cycle operates.
• Is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas.
• Uses data to drive insight, quickly able to identify problems, root causes, and solutions. Good structured problem-solving skills and an ability to think both logically and analytically.
• The ability to stay calm & focused in fast-paced situations.
• Embraces new technology, seeks to understand how it works and leads for the use of standardised tools within their team.
• A customer-focused mindset, seeking to exceed their expectations where possible.

About The Magnum Ice Cream Company

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

About

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization:

• We are all about growth
• We operate with speed and simplicity
• We win together with fun
• We boldly innovate to disrupt our industry
• We care and challenge
• We are experts in the Ice Cream Category

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.

ADDITIONAL INFORMATION

The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

For the recruitment of this position, we would like to emphasize that local conditions apply to the position.

Disclaimer

Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where