Jack & Jill
Customer Experience Associate at Marloo
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Job Role Recruited by Jill for a Customer
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Experience Associate
Salary
Not Disclosed
Company Description
Marloo is an AI-driven platform for financial advisers, backed by Blackbird Ventures (the early investors in Canva). Since launching, they have onboarded over 1,000 firms across eight countries with nearly zero churn. Marloo automates advice documents and compliance workflows, allowing advisers to focus on high-stakes human decisions while redefining the standard of fintech support.
Job Description
You will own the customer support inbox for the UK market, delivering fast, warm, and accurate responses to financial advisers. Beyond resolving queries and complex integrations, you will collaborate with product teams to turn customer insights into platform improvements. This high-autonomy role is central to Marloo’s mission of providing world-class, white-glove service.
Location
London, UK
Why this role is remarkable
- Join a rocketship backed by Blackbird Ventures (Canva's first investor) that has scaled to 1,000+ advisory firms globally in its first year.
- Experience an "all-hands" culture where your feedback directly shapes the product roadmap alongside engineering and go-to-market teams.
- High-growth trajectory with a proven track record of CX team members transitioning into key product, GTM, and generalist leadership roles.
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
- Own the UK customer support inbox with total autonomy, ensuring every adviser receives a fast, warm, and accurate response to maintain inbox zero.
- Solve complex root problems, managing everything from basic platform queries to document template customization and deep technical integrations.
- Rally product and go-to-market teams weekly with punchy, actionable insights derived from direct customer feedback to drive platform improvement.
The ideal candidate
- A high-energy communicator who thrives in fast-paced environments and takes immense pride in mastering complex product details.
- An insanely fast learner who is eager to embrace AI tools to supercharge workflows and resolve customer friction points.
- A collaborative professional who values in-person teamwork and has the instincts to prioritize critical issues and navigate tough conversations.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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