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Allegis Global Solutions

Customer Experience Centre (CEC) Assistant Team Leader

Warrington
Posted about 13 hours ago
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Customer Experience Centre (CEC) Assistant Team Leader

Duration: September 2026 - May 2027 (Potential Extension/Permanent Opportunity)

Location: Warrington, UK (303 Bridgewater Place, Warrington, WA3 6XF)

Headcount: 1

Key Responsibilities

  • Support, monitor and coordinate a small team of multi-skilled operatives.
  • Develop and maintain strong relationships with client stakeholders, landlords, managing agents and facilities vendors.
  • Assist in managing on-site contractors and suppliers to ensure service delivery standards are met.
  • Coordinate day-to-day facilities and workplace operations across the site.
  • Support financial administration activities including purchase orders, invoices and reporting.
  • Assist with the implementation and monitoring of business continuity and disaster recovery plans.
  • Follow established escalation procedures and incident management processes.
  • Support operational projects and continuous improvement initiatives.
  • Prepare and maintain management reports and operational records.
  • Drive achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • Work closely with engineers, vendors and internal teams to ensure operational issues are resolved quickly.
  • Maintain a high level of customer service for all internal and external stakeholders.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Desired or Preferred Experience and Technical Skills

  • Minimum 2 years' experience in an administrative, operational support, facilities or workplace coordination role.
  • Previous Facilities Management experience.
  • Previous Engineering Helpdesk experience.
  • Knowledge of engineering operations or maintenance environments.
  • Strong leadership and people management capability.
  • Excellent verbal and written communication skills.
  • Strong organisational skills and attention to detail.
  • Proficiency in Microsoft Excel, Outlook and Word.
  • Experience working with vendors, contractors and multiple stakeholders.
  • Ability to prioritise tasks and make effective operational decisions.
  • Ability to work independently and perform under pressure in a fast-paced environment.
  • Experience working in KPI and SLA-driven environments.

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Top 3 Must-Have Skills

  • Strong leadership and team coordination.
  • Ability to make sound operational decisions.
  • Ability to work effectively under pressure in a fast-paced environment.

Working Pattern

  • Days: Monday to Friday.
  • Hours: 8:00 AM - 5:00 PM.
  • Weekly Hours: 40 hours per week.
  • Location: Fully onsite in Warrington.
  • Travel: No travel required.

What Makes This Role Attractive?

  • Opportunity to work with JLL supporting HSBC.
  • Potential for contract extension or permanent employment.
  • Opportunity to lead a team and make operational decisions.
  • Training and career development opportunities.
  • On-site parking and gym facilities.
  • Fast-paced and varied working environment where no two days are the same.
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“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”

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Skills

Leadership
Team Coordination
Operational Decision Making
Facilities Management
Engineering Helpdesk
Stakeholder Management
Vendor Management
KPI Management
SLA Management
Microsoft Excel
Microsoft Outlook
Microsoft Word
Business Continuity Planning
Incident Management
Financial Administration
Customer Service

Location

Warrington, England, United Kingdom

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