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Customer Experience Consultant
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Associate Customer Experience Consultants – CX Score
We're growing our associate network at CX Score, and we're looking for people who genuinely love getting under the skin of customer experience and contact centre operations – from seasoned CX leaders and subject matter experts through to hands-on consultants who thrive on discovery work and delivery.
About us
We work with organisations like M&S and Islington Council to transform contact centres and customer experience – from strategy and operating model design through to capability building and culture change. We believe great CX comes from getting the fundamentals right: the right capabilities, in the right structure, brought to life by the right people.
Our values
These aren't words on a wall for us — they're how we work with clients and with each other:
- We're all about people – behind every metric is a customer and a colleague, and we never lose sight of that
- We build capability – we don't just hand over recommendations, we leave organisations stronger than we found them
- We're relentless – in getting to the honest answer, not the easy one
- We're never victims – we take ownership, bring solutions, and don't hide behind circumstance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If that sounds like how you operate too, we'd love to hear from you.
Who we're looking for
We're building a bench of associates across a range of experience levels, including:
- Senior CX / Contact Centre Leaders – people who've led transformation at a strategic level and can bring credibility, pattern-recognition and challenge into client conversations
- Subject Matter Experts – deep specialists in areas like customer journey mapping, contact centre operating models, workforce planning, or CX measurement
- Hands-on Consultants – people who enjoy rolling up their sleeves on discoveries, research, analysis and delivery, and want to build their consulting experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Whatever level you're at, you'll likely have experience in some combination of:
- Customer journey mapping and customer research
- Contact centre strategy, design and operating models
- Conducting discoveries and diagnostics with clients
- Capability architecture and operational design
- Facilitation, workshops and stakeholder engagement
- CX culture and behaviour change
How we work
We're a flexible associate model – you're brought in on projects that match your skills and availability, working alongside Paul Pember and the wider CX Score network on client engagements across public and private sector.
Interested?
Tell us a bit about your background and the level/type of work you're looking for, and where your experience sits within customer experience and contact centre transformation.
Email us: hello@cxscore.co.uk
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