A.P. Moller - Maersk
Customer Experience Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Consultant Ocean 4PL
Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for an Ocean fulfillment lead to join our team in Cheadle, England.
What we offer:
When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.
Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.
The Role:
The Ocean 4PL Customer experience consultant serves as the central coordinator for inbound ocean freight operations, managing the end-to-end movement of cargo from suppliers to final delivery locations. Acting as a control tower and single point of contact, this role oversees logistics providers, ensures shipment visibility, drives operational excellence, supports compliance requirements, and delivers cost-efficient transportation solutions while maintaining high service levels.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key responsibilities:
- Manage inbound ocean freight operations from purchase order planning through final delivery.
- Coordinate shipment planning, booking activities, and container utilization optimization.
- Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
- Monitor shipment milestones and proactively manage delays and exceptions.
- Ensure documentation accuracy, trade compliance, and customs readiness.
- Coordinate destination handling, inland transportation, and delivery scheduling.
- Track freight costs, validate invoices, and identify cost-saving opportunities.
- Prepare KPI reports and support continuous improvement initiatives.
Who we are looking for:
Someone with:
- Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
- Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
- Strong stakeholder management and communication skills.
- Analytical mindset with experience monitoring KPIs and logistics performance.
- Ability to resolve operational issues and manage exceptions in a fast-paced environment.
- Proficiency with TMS, ERP systems, and visibility platforms.
- Continuous improvement and customer-focused approach.
- Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
- Business oriented approach, understanding the impact of your decisions on our customers.
- Fluency in English, both written & spoken.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Maersk Commitment:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location