Nationwide
Customer Experience Internship
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On our redesigned 10-week immersive Summer Internship you’ll gain real experience, grow your confidence, and develop the skills and behaviours needed to thrive in a future Early Careers programme such as a 2027 Industrial Placement or Skill Development Programme.
On our Customer Experience Internship, you’ll work within our Retail function, in either Data & Analytics, Risk, Governance & Controls, Strategy & Business Support or Product & Project Management. You’ll contribute to impactful work and learn from expert colleagues. You’ll also take part in workshops, networking events, and activities designed to accelerate your development.
This internship is an opportunity to make a meaningful impact, understand Nationwide’s culture and build the foundation for a career that’s fairer, more rewarding, and for the good of society.
Where you’ll be working
You’ll spend the full 10-week programme on-site, five days per week in either our Swindon or Northampton office, depending on your preferred location. This supports immersive learning, strong team integration, and your development into a confident future early-career professional.
Responsibilities
What you’ll be doing
The Retail function is responsible for ensuring we deliver the best possible experience for our customers day in, day out. This ranges from product and proposition design, providing in the moment service for customers in branch, on digital chat or over the phone, through to supporting when things go wrong or when extra help is needed.
Choose from either:
Data & Analytics
Our Data & Analytics teams make sure we use data responsibly to better understand our customers, spot trends, and make well informed decisions. They create reporting, dashboards, models, and insights that support day to day activity across Retail and shape long term strategic planning.
In this area, you’ll build a broad range of skills, from analysing data and identifying themes or emerging trends, to learning coding techniques for managing datasets, and building or updating dashboards and reports that support customer service performance.
Risk, Governance & Controls
Risk, Governance & Controls teams ensure we operate safely, responsibly, and in line with regulations. They protect the Society by identifying risks, advising on controls, and ensuring we have governance structures that support good decision making. This area plays a vital role in keeping our customers and the organisation safe. They help Retail deliver great customer outcomes while meeting regulatory expectations and maintaining high standards of conduct and operational resilience.
In this area you could be reviewing operational controls, helping track, monitor, and report on key risk indicators, contributing to updates to risk frameworks or guidance materials or assisting in assurance reviews, or thematic control testing.
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Strategy & Business Support
Strategy & Business Support teams help shape Retail’s direction, providing analysis, insight, and planning that supports strategic priorities. They oversee business performance, support change initiatives, and ensure Retail colleagues have the tools and information needed to deliver for our members. By aligning activity across Retail and providing strategic insight, they ensure we focus on the right things to meet customer needs now and in the future.
In this area, you’ll be supporting strategic planning, analysis, and performance reporting, helping coordinate business updates or colleague communications, assisting in project planning or change initiatives or preparing materials for leadership.
Product & Project Management
Product & Project teams design, deliver, and optimise the products and services we offer to members, such as current accounts, savings, and mortgages. They also manage projects that improve customer experience, modernise systems, or deliver new ways of working. By ensuring our products and initiatives meet customer needs and are delivered safely, the teams play a key role in supporting growth, competitiveness, and long term value for members.
In this area, you’ll be assisting with project planning, documentation, and delivery tasks, contributing to proposition or working with cross functional teams on improvements to customer journeys.
Throughout the programme, you will:
- Work on meaningful tasks that contribute to your team’s goals
- Build baseline technical and professional skills relevant to the function you join
- Take part in structured development activities across the 10-week programme
- Grow your understanding of Nationwide’s culture, expectations, and ways of working
- Demonstrate your aptitude, performance, and potential through real tasks and shadowing
- Build a professional network
Qualifications
About you
We’re looking for students who:
- Have a genuine interest in developing skills in one of these areas - Risk, Data, Product and Project Management or Strategy & Business support.
- Are curious, ambitious, and proactive learners
- Are strong communicators with good attention to detail
- Enjoy solving problems and thinking creatively
- Thrive in a collaborative, high-performance environment
- Can organise and take accountability for their work
- Want to make a positive difference for our customers and communities
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
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To be eligible for this internship
You must:
- Be a student with the right to work in the UK
- Be starting your final year of university in September 2026 and available to start a Skill Development Programme in September 2027
- Be available to complete the internship from July through to September 2026
The extras you’ll get
- Access to learning and professional development resources
- Opportunities to network with leaders, mentors, and fellow interns
- Paid volunteering time to support causes you care about
- Experience within a high performing Early Careers culture
Post-programme opportunities
At the end of your internship, if you’ve demonstrated strong potential, you’ll be fast-tracked to final-stage assessment centres for relevant 2027 Skill Development Programme opportunities.
Banking – but fairer, more rewarding, and for the good of society
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
Click Apply Now to get started.
You’ll complete online tests and a short interview, and successful candidates will be invited to a final-stage assessment centre.
If you have any questions, please reach out to Early.Careers@nationwide.co.uk
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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