Huntress
Customer Experience Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Manager
Salary: £40,000
Based in: Hammersmith, London
Role: Hybrid (3 days in office, 2 from home)
A global consultancy business is seeking a Customer Experience Manager to manage and grow key client relationships across Europe for their coaching platform. You’ll own the client journey from onboarding through to retention and growth, working closely with Business Development, Coaching, and Operations teams to deliver an outstanding customer experience.
Key Responsibilities
- Manage and grow existing client relationships, driving retention, engagement, and revenue growth.
- Develop growth plans for priority accounts and identify expansion opportunities.
- Oversee client onboarding and successful delivery of coaching programmes.
- Monitor client engagement, utilisation, NPS, and other key KPIs.
- Use client data and insights to demonstrate impact and support client conversations.
- Coordinate platform setup, data management, and coaching journey implementation.
- Manage coach onboarding and programme delivery.
- Identify process improvements and opportunities to use AI and automation.
- Work closely with Business Development on post-sale handovers.
- Collaborate with global Customer Experience and Coaching teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Experience
- Experience in Customer Success, Customer Experience, Account Management, or Account Operations, ideally within professional services within SaaS.
- Strong client relationship management skills, with experience driving retention and growth.
- Experience working with digital platforms, data, and KPIs.
- Commercial awareness and experience managing account growth or revenue targets.
- Strong analytical, organisational, and communication skills.
- Experience with process improvement, AI, or automation is desirable.
- Experience within coaching, leadership development, HR technology, or professional services would be advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- 25 days holiday + Bank Holidays + Christmas closure
- Private Medical Insurance
- Gym Allowance and Cycle to Work Scheme
- Employee Assistance Programme
- Pension contribution – 5%
- Life Insurance – 4 x salary
- Annual overseas conference
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location