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Customer Experience Manager | Managed Services Provider
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📍 London (Hybrid)
💰 Competitive Salary + Benefits
Are you passionate about building long-term client relationships and delivering an exceptional customer experience?
Our client, a well-established and growing Managed Service Provider (MSP), is looking for a Customer Experience Manager to join their team.
The Role
As a Customer Experience Manager, you'll manage a portfolio of approximately 25–50 customers, acting as their trusted advisor and primary point of contact.
Key Responsibilities
- Take ownership of a portfolio of 25–50 client accounts, acting as the primary point of contact for customer engagement.
- Build and maintain strong, long-lasting relationships with key stakeholders across your customer base.
- Conduct regular business review meetings to discuss service performance, business objectives, and opportunities for improvement.
- Proactively gather customer feedback, identify emerging trends, and share insights internally to help shape service delivery.
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About You
We're looking for someone who has:
- Previous experience working within a Managed Service Provider (MSP) or a similar IT services environment.
- Strong account management, customer success, or client relationship management experience.
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