pharosIQ
Customer Experience Manager - Wholesale
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Job Title: Customer Experience Manager - Wholesale
Location: Belfast
We are seeking a skilled CX Manager to join our team and take charge of managing our wholesale partners. As a CX Manager, you will play a vital role in building and maintaining strong relationships with our wholesale partners, ensuring their satisfaction, and maximizing their business outcomes. Your primary responsibility will be to serve as a dedicated point of contact for our wholesale partners, driving growth, and fostering long-term partnerships.
Responsibilities:
- Manage and nurture relationships with wholesale partners within pod, serving as their primary point of contact for all inquiries, concerns, and requests.
- Develop a deep understanding of partners’ campaigns, strategies, and challenges, and proactively provide solutions and recommendations to ensure the successful execution of their campaigns.
- Manage the end-to-end process of each campaign from launch up to completion, ensuring smooth execution and delivery.
- Collaborate closely with internal teams to ensure effective and timely delivery of services, and support to wholesale partners.
- Identify upselling and cross-selling opportunities to increase revenue and expand the partnership with wholesale partners.
- Provide accurate and timely reporting on account activities, sales forecasts, and partner satisfaction levels.
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Requirements:
- Minimum of 1 year of experience in B2B account management, preferably in a partner management role.
- Experience in the lead generation industry and digital marketing is highly desirable but not required.
- Strong comprehension skills and the ability to quickly grasp complex concepts and industry-specific knowledge.
- Demonstrated ability to work effectively in diverse teams and adapt to changing dynamics.
- Possesses a "can-do" attitude with a proactive approach to problem-solving.
- Avoids a 9-5 mindset, demonstrating flexibility in working hours and availability to accommodate partner needs.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners at all levels.
- Strong analytical and problem-solving abilities, with a strategic mindset.
- Self-motivated and results-oriented, with the ability to work independently and collaboratively in a dynamic team environment.
- Proficiency in CRM systems and other relevant software tools.
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About pharosIQ:
pharosIQ is a global leader in "intent-to-purchase" lead generation, providing insights and demand for B2B sales and marketing success. Leveraging over 40 years of expertise, pharosIQ turns intelligence into impactful engagements for efficient global revenue growth. Powered by first-party data, it connects vendors with buyers, transforming strategies worldwide. PharosIQ is a global company operating in Philadelphia, Belfast, Dublin, Sydney, and Manila.
MRP is an Equal Opportunity Employer.
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