Bruker
Customer Experience & Quoting Specialist
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Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit www.bruker.com
We are looking for a Customer Experience and Quoting Specialist (m/f/d) in our location in Coventry, UK.
Responsibilities
The Customer Experience & Quoting Specialist serves as a key point of contact for internal and external customers, ensuring a seamless customer experience throughout the customer lifecycle, from initial inquiry and quotation to order processing and post-order support.
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Customer Experience and Inquiry Management
- Monitor, track, and manage incoming inquiries received via phone, email, Salesforce, and other communication channels.
- Assess customer requests and route inquiries to the appropriate Sales, Service, or other internal teams.
- Collect, maintain, and document customer and system information in relevant systems.
- Ensure timely, transparent, and professional communication with customers and internal stakeholders.
- Support the customer journey from initial inquiry through quotation, order processing, invoicing, and cash collection activities.
Sales and Service Support
- Support Sales and Service teams in day-to-day operational activities.
- Prepare quotations for instruments, accessories, spare parts, consumables, service agreements, repairs, relocations, and other billable services.
- Collaborate with technical experts to ensure the accuracy and feasibility of quotations.
- Support tender submission processes, including the preparation and collection of required commercial documentation.
- Assist with the preparation, completion, and submission of customer- and audit-related documentation.
- Work closely with Order Processing teams to ensure efficient order handling and follow-up.
Operational and Administrative Support
- Support cash collection activities, including communication related to letters of credit, bank guarantees, invoice distribution, and customer portal submissions.
- Coordinate the return of defective materials to repair centers in a timely manner.
- Provide backup support to colleagues and support similar activities across other regions when required.
- Develop and maintain a strong understanding of Bruker products, services, and internal processes.
- Contribute to process improvements and initiatives aimed at increasing operational effectiveness and customer satisfaction.
- Perform other duties aligned with the scope and objectives of the role.
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Qualifications
- Completed vocational training, secondary education, or equivalent qualification.
- Interest in science, technology, and innovation.
- Excellent written and verbal communication skills in English (minimum C1 level); additional European language skills are an asset.
- Experience with Salesforce and/or knowledge of SAP.
- Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Strong interpersonal and communication skills, with the ability to adapt communication style to different stakeholders.
- Ability to effectively prioritize tasks and work in a fast-paced environment.
- Strong organizational skills with the ability to work both independently and collaboratively.
- Customer-focused mindset with an open and positive approach.
- Strong problem-solving skills and a proactive attitude.
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