Civic Recruitment Limited
Customer Experience Specialist
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Job Description
Job Title: Temporary Allocations & Voids Administrator
Location: Sutton, Greater London (on-site presence required)
Contract Type: Temporary / Contract
Job Purpose:
This is a 2-month contract role supporting the successful handover of a new 92-unit housing development in Sutton. The purpose of this role is to provide comprehensive administrative support to the Allocations team, ensuring a smooth and efficient key-to-key process for new residents while maintaining service standards for ongoing voids management.
About the Role
We are facilitating the delivery of a brand-new residential development, with phase one already underway. As a Temporary Allocations & Voids Administrator, you will play a crucial role in ensuring the seamless transition of residents into their new homes. Working closely with Allocations Officers, you will manage administrative processes, allowing the wider team to focus on lettings activities such as shortlisting, viewings, and sign-ups. You will also contribute to the efficient turnaround of void properties, supporting an average of 10 lets per week.
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Key Responsibilities
Resident & Site Support
- Act as the main point of contact for residents regarding the key-to-key process
- Provide on-site support during move-in days at the new development
- Assist residents with queries, ensuring a positive and efficient experience
Coordination & Appointments
- Prepare viewing and tenancy sign-up packs
- Schedule and coordinate appointments for prospective tenants
- Ensure all documentation is accurate and prepared in advance
Data & Systems Management
- Maintain and update the voids tracking spreadsheet with nomination and letting dates
- Manage workflow tasks and administrative trackers
- Upload and maintain accurate records on the NEC housing management system
Compliance & Key Management
- Collate compliance certificates and ensure records are complete
- Manage key handovers and returns, particularly for temporary accommodation moves
- Support general compliance and audit requirements
Experience Required
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- Previous administrative experience within:
- Social housing
- Local authority
- Lettings or voids management
- Experience supporting high-volume, fast-paced operations
- Proven ability to manage multiple tasks effectively
Qualifications
- No specific formal qualifications required
- Relevant housing or business administration qualification is beneficial
Skills & Competencies
- Excellent organisational and time-management skills
- Strong attention to detail and accuracy
- Clear and professional communication skills
- Ability to work both independently and as part of a team
- Comfortable working in a fast-paced, evolving environment
Systems Knowledge
- Familiarity with housing management systems is required
- Experience using NEC systems is highly desirable
Additional Information
- This is a 2-month temporary contract
- Pay is provided on a bi-weekly basis
- Opportunity to be part of a significant local housing development project
- Immediate or short-notice availability is highly desirable
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