No.4 Design Company Limited
Customer Experience Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
Are you a communication maestro with a passion for skincare and beauty? Do you thrive on creating standout customer experiences? If so, you might be the perfect fit for our Ambassador and Customer Experience team at Tropic Skincare.
This isn’t a typical customer service role. As a Customer Experience Specialist, you’ll be at the heart of our ambassador and customer relationships, delivering friendly, thoughtful support across phone, email, and other channels. You’ll offer expert guidance on our 100% organic skincare, resolve queries, returns, and refunds, and ensure every interaction feels personal, genuine, and helpful.
This is an evolving role for someone who wants a role that truly matters. As we explore how AI could support routine tasks in the future, our focus firmly remains on the human element, building real connections, taking ownership, proactively following up, and reaching out to those who need extra support. It’s about problem-solving, care, and creating meaningful experiences, not just answering messages.
As the work becomes more personal, complex, and impactful, future earning potential grows alongside it. If you’re autonomous, genuinely driven to help others, and excited by the future of customer experience, we’d love to hear from you.
Key Responsibilities
- Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media.
- Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
- Communicate courteously and provide customers with help and advice by telephone, email, and chat.
- Collaborate with various departments to seek further product information to resolve queries.
- Stay updated with any changes made to Tropic’s products.
- Record relevant data and statistics into Excel spreadsheets.
- Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- A proven track record in customer support.
- A natural people person with superb communication skills, capable of building lasting relationships.
- A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas.
- Exceptional organisational skills, comfortable managing time-sensitive tasks.
- Familiarity with Zendesk is a plus; however, a willingness to learn is essential.
- Previous administrative experience and the ability to work to tight deadlines.
- Passionate about being part of a team committed to sustainability and natural beauty.
What We Offer
- Employment Type: This role is offered on a Full-time, 12-month FTC,
- Hours and Shift Pattern: Working 5 days across Monday to Sunday. You will work four weekdays (Monday to Friday) on a rotating shift pattern of either 8am–4pm or 11am–7pm, plus every Saturday from 9am–5pm. Occasional Sunday shifts (9am–5pm).
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Salary: Starting from £26,250 (depending on experience).
- Benefits: Hybrid working, up to 33 days’ holiday. EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.
- Start Date: Immediate
About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!
We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Tropic's Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!
Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location