Tate Recruitment
Customer Experience Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Specialist
Multiple Opportunities Available | Hybrid Working | Career Growth | Financial Services
£30,000 + 10% Bonus £3000
Paid overtime (Saturdays plus Bank holidays - £3000
Earning potential - £36,000
Are you an experienced customer service professional who loves solving problems and delivering exceptional customer experiences?
Do you thrive in a fast-paced contact centre environment where no two days are the same? We're partnering with one of the UK's most exciting and rapidly growing digital businesses to recruit several Customer Experience Specialists to join their expanding team.
This is far more than a traditional customer service role. You'll be the voice of the business, helping customers across multiple channels while playing a key part in creating outstanding customer journeys.
If you're looking for a company that genuinely invests in its people, offers real progression opportunities, and puts customer experience at the heart of everything it does, we'd love to hear from you.
What you'll be doing
As a Customer Experience Specialist, you'll support customers throughout their journey, providing expert guidance and resolving queries through a variety of communication channels.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your day-to-day responsibilities will include:
- Delivering exceptional service via telephone, email and live chat
- Building rapport quickly and creating positive customer experiences
- Supporting customers with new enquiries, account updates and policy-related questions
- Accurately maintaining customer records and documentation
- Investigating and resolving customer queries efficiently
- Identifying opportunities to add value and enhance the customer experience
- Working collaboratively with colleagues to continuously improve service standards
What we're looking for
To be successful, you'll need:
- Previous experience working within a contact centre or call centre environment
- Strong experience handling customer enquiries through telephone, email and LIVE CHAT (essential)
- Excellent written and verbal communication skills
- A genuine passion for helping customers and delivering first-class service
- The ability to multitask and work confidently across multiple systems
- Strong attention to detail and organisational skills
- A positive, solutions-focused attitude
Highly desirable
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience within insurance, financial services or another regulated environment
- Understanding of FCA regulations and Treating Customers Fairly (TCF) principles
- Experience working in a fast-paced, customer-focused organisation
What's in it for you?
- Competitive salary
- Hybrid working model
- Clear career progression and development opportunities
- Ongoing training and support from experienced leaders
- Excellent wellbeing and healthcare benefits
- A collaborative, supportive and inclusive culture
- The chance to join a business experiencing significant growth and transformation
Why join?
This is an opportunity to become part of a modern, innovative organisation that's redefining customer experience through technology, data and exceptional service.
You'll be joining a team where your ideas matter, your development is prioritised, and your contribution will have a real impact from day one.
Ready for your next challenge?
If you have experience working in a call centre environment and are confident supporting customers via phone, email and live chat, we'd love to hear from you.
Apply today and take the next step in your customer service career.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location