Find an apprenticeship
Customer Experience Specialist Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Specialist Service Advisor Apprentice
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluate customer service levels, and implement changes to improve the customer journey using appropriate resources and technology.
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
The Role of a Customer Experience Specialist Service Advisor Apprentice
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers
- Keeping up to date with the most recent product information
- Resolving challenges
- Understanding the extended customer journey
- Understanding how to apply different skills and behaviours in various different situations
- Developing insights into customer behaviour including influencing factors such as loyalty, emotion, and culture
- Applying knowledge and skills to find solutions to complex challenges
- Analysing service levels and developing options for improvement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
Qualifications
- GCSE in:
- Additional GCSE subject (grade Grade A*-C/9-4)
- English (grade Grade A*-C/9-4)
- Maths (grade Grade A*-C/9-4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Mercedes-Benz
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Career Paths
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Customer Support Executive
- Front of House- Brand Representative
- Customer Service expert leading to after sales, service advisor, or parts advisor
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills