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Customer Experience Specialist Apprentice
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Customer Experience Specialist Service Advisor Apprentice
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluate customer service levels, and implement changes to improve the customer journey using appropriate resources and technology.
The Role of a Customer Experience Specialist Service Advisor Apprentice
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers
- Keeping up to date with the most recent product information
- Resolving challenges
- Understanding the extended customer journey
- Understanding how to apply different skills and behaviours in various different situations
- Developing insights into customer behaviour including influencing factors such as loyalty, emotion, and culture
- Applying knowledge and skills to find solutions to complex challenges
- Analyzing service levels and developing options for improvement
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About Apprenticeships
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice, you will learn the key principles, practices, and skills that underpin the role before further developing and applying your skills in more complex situations.
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Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.
Earnings and Career Path
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Customer Support Executive
- Front of House- Brand Representative
- Customer Service expert leading to after sales, service advisor, or parts advisor
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