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Customer Experience Specialist
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Customer Experience Specialist (Remote) – £32,000 + Training Provided – Entry Level
Customer Experience | Customer Success | Client Services | Customer Support
About the Role
We are recruiting on behalf of our client for a passionate and customer-focused Customer Experience Specialist to join their growing remote team.
This is an excellent opportunity for candidates with experience in Customer Service, Customer Success, Client Services, Customer Support, Administration, Retail, Hospitality, or for graduates and career changers looking to build a rewarding career. Full training will be provided.
As a Customer Experience Specialist, you'll help deliver exceptional customer experiences by managing enquiries, resolving issues, supporting customer journeys, and working closely with internal teams to ensure outstanding service.
Job Details
- Location: Remote
- Salary: £32,000 per annum
- Job Type: Full-Time | Permanent
- Department: Customer Experience
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Key Responsibilities
- Respond to customer enquiries via phone, email, live chat, and online channels.
- Deliver outstanding customer service and customer support.
- Resolve customer issues efficiently and professionally.
- Build strong relationships and enhance the customer experience.
- Update CRM systems and maintain accurate customer records.
- Support customer onboarding and account management activities.
- Collaborate with internal teams to improve customer satisfaction.
- Identify opportunities to improve customer processes and service delivery.
What We're Looking For
- Excellent communication and interpersonal skills.
- Strong problem-solving and organisational abilities.
- Ability to deliver exceptional customer service.
- Good knowledge of Microsoft Office and CRM systems.
- Positive, proactive, and customer-focused approach.
- Previous experience as a Customer Experience Specialist, Customer Success Associate, Customer Service Advisor, Client Services Coordinator, Customer Support Advisor, Account Coordinator, Client Support Specialist, or Customer Care Representative is beneficial but not essential.
- Full training will be provided.
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Benefits
- Fully remote working.
- £32,000 per annum.
- Comprehensive training programme.
- Career progression opportunities.
- Company pension.
- Paid annual leave.
- Employee wellbeing programme.
- Friendly and supportive team environment.
Apply Today
If you're looking to build a career in Customer Experience, Customer Success, Client Services, or Customer Support, we'd love to hear from you.
Due to the high volume of applications, if you do not hear from us within 15 days of applying, please assume your application has been unsuccessful on this occasion.
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