schuh
Customer Experience Team Member
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Job Title: Customer Experience Team Member
We’re looking for friendly, motivated people to join our Customer Experience Team at our Head Office in Livingston on a permanent full-time basis.
You’ll work 37.5 hours a week, working 5 days from 7. There will be a requirement to work some evenings and weekends. We are open 8am until 8pm Monday to Friday, 9:30-5 Saturday and 10:30-5 on Sunday with extensions to our opening times over peak periods.
The schuh Customer Experience department is a fast-paced, fun and very customer focused. We believe every customer should leave us thinking WOW! We believe we lead the way with our customer service effort and this is what sets us apart.
You’ll receive full training in the office, so you’ll need to be able to travel to our Livingston Head Office.
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What we’re looking for:
- Someone positive, enthusiastic and genuinely passionate about great customer service.
- A confident, hardworking team player.
- Honest, reliable people who enjoy helping others.
- Someone who communicates well, who’s happy to get involved and help wherever needed.
What you’ll be doing:
- Helping customers who want to buy something or need support — always treating them as individuals.
- Responding to customer queries across social media platforms, including WhatsApp.
- Chatting with customers through our text chat service.
- Handling customer enquiries via phone and email in a friendly, professional way.
- Supporting our High Street stores with any questions or issues they have.
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About schuh:
At schuh we are the ‘Same but different’.
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
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