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Customer focused Engineering Stores Apprentice
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Engineering Stores Apprentice
HAYLEY GROUP LIMITED
Leeds (LS25 6EZ)
Closes in 10 days (Sunday 11 October 2026)
Posted on 9 September 2026
Summary
You'll be based on-site at a customer facility in a customer-facing engineering stores environment, helping ensure critical parts are available when needed to keep operations running efficiently and minimise downtime. This hands-on role offers practical experience in stores, engineering, and customer service within a real working environment.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Training Course
- Customer service specialist (level 3)
Hours
- Monday to Friday 8am to 5pm. 40 hours a week
Start Date
- Sunday 1 November 2026
Duration
- 1 year 4 months
Positions Available
- 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver excellent customer service, building relationships with engineers and site teams
- Manage and organise engineering parts and machine components
- Support the procurement and ordering of critical spares
- Balance stock availability with cost control and efficiency
- Maintain high standards through continuous improvement
- Carry out key stores duties such as goods in, stock checks, and organisation
Where you'll work
Fenton Lane
Sherburn In Elmet
Leeds LS25 6EZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
LEARNING CURVE GROUP LIMITED
Training Course
Customer service specialist (level 3)
What you'll learn
Business focused service delivery:
- Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience:
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
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Working with customers/customer insights:
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance:
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement:
- Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training Schedule
Customer Service Specialist Level 3. Blended approach to delivery which could include webinars, face-to-face, Skype, telephone and online learning.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
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About this employer
DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services. The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.
The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
On successful completion of the apprenticeship, there may be an opportunity to progress into other roles such as sales.
Ask a question
The contact for this apprenticeship is:
- HAYLEY GROUP LIMITED
- Joanne Reynolds
- Email: joanne.reynolds@hayley-group.co.uk
- Phone: 07483 720389
The reference code for this apprenticeship is VAC2000051969.
Apply now
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