Ready to make a real impact? Join us and help shape a seamless, customer-focused order fulfilment experience!

Mission-Critical Skills

Required:

• Previous experience within a Sales Operations, Customer Service, Order Fulfilment, Aftercare, or similar customer-focused environment.
• Experience managing customer enquiries relating to delivery, product quality, aftercare, order fulfilment, and service resolution.
• Experience analysing customer feedback, complaints, and trends to identify improvement.
• Proven ability to drive swift and effective resolution of customer queries, complaints, and escalations while maintaining a positive customer experience.
• Strong attention to detail and critical thinking skills, with the ability to identify root causes and implement appropriate solutions.
• Excellent verbal and written communication skills, with the confidence to engage professionally with customers and internal stakeholders.
• Highly resilient, remaining calm, professional, and solution-focused when handling challenging situations or high workloads.
• Ability to follow established processes, policies, and procedures while ensuring compliance and accuracy.
• Proficient in the use of Microsoft Office applications, including Outlook, Excel, and Word.
• Strong organisational skills with the ability to multitask, prioritise workload effectively, and focus on key customer requirements.
• First-rate interpersonal skills, with the ability to build and maintain positive working relationships with both internal and external customers.
• Demonstrates ownership, accountability, and a commitment to delivering exceptional customer outcomes.

Desirable:

• Knowledge of heavy building materials, construction products, or heavy goods distribution and logistics.
• Previous experience using customer complaint management systems, CRM platforms, or case management software.
• Understanding of order fulfilment, delivery processes, and aftercare support within a product-based business.
• Experience working cross-functionally with operations, logistics, quality, manufacturing, or supply chain teams to resolve customer issues.
• Familiarity with service level agreements (SLAs), customer performance measures, and continuous improvement principles.

Why Join Marshalls?

Our colleagues have been at the heart of Marshalls for generations and will continue to be the driving force behind our success for generations to come. That's why we're committed to creating opportunities for our people to develop their skills, grow their careers and realise their potential. Visit www.marshalls.co.uk/careers to learn more about us!

Benefits

• Water Management Bonus Scheme
• Hybrid working, with two days a week at our Head Office in Elland
• 26 days' holiday plus bank holidays
• Guaranteed Christmas shutdown
• Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more
• Enhanced family leave policies, available from day one
• 5% employer matched pension scheme
• Ongoing learning and development opportunities
• Cycle to Work scheme
• Employee discounts on Marshalls and Marley products
• Discounts with hundreds of leading retailers
• Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals
• Share Purchase Scheme
• Life Assurance
• Equal Opportunities

Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.

Every great build starts with strong foundations. Start yours here.

Applications close on 14th October 2026

No Agencies, thank you!

INDHP