Filtronic
Customer Fulfilment Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Filtronic is a global leader in the design and manufacture of advanced RF, microwave and millimetre-wave electronics.
We support customers across the defence, aerospace, space and critical communications markets, delivering high-reliability solutions through engineering excellence and a collaborative, agile culture.
As we continue to grow, we are looking for a part-time (25 hours per week) Customer Fulfilment Coordinator to join our team in Sedgefield. This is an important operational role, responsible for ensuring customer orders are shipped efficiently, packaged appropriately and invoiced accurately and promptly.
The Role
As Customer Fulfilment Coordinator, you will play a key role in the successful fulfilment of customer orders.
Working closely with Sales, Project Management, Finance, Stores, Purchasing, Operations and Quality, you will coordinate the final stages of the customer order process, ensuring that products are correctly prepared, documented, shipped and invoiced.
You will also act as an important point of contact for customers in relation to order status, shipping queries and documentation.
This is a varied role that requires excellent organisation, attention to detail and the ability to manage competing priorities in a fast-paced manufacturing environment.
Key Responsibilities
- Prepare and manage shipping documentation, ensuring accuracy and compliance with customer and regulatory requirements, including export controls
- Liaise with logistics providers and the Stores team to arrange timely and cost-effective collection and delivery of goods
- Generate and issue accurate customer invoices in line with agreed pricing, terms and despatch details
- Ensure invoicing is completed promptly to support efficient cash collection
- Act as a key point of contact for customers regarding final order status, shipping queries and documentation
- Investigate and resolve shipment or invoice discrepancies quickly to minimise delays to delivery or payment
- Maintain accurate records of shipments, invoices and customer communications
- Work closely with Sales, Project Managers, Finance and Stores to ensure the seamless execution of customer shipments
- Coordinate with Purchasing regarding packaging stock levels and suitable re-order points
- Coordinate with Operations regarding customer shipping schedules, availability of finished goods and packaging requirements
- Carry out final outgoing inspection of finished goods as required
- Access and update customer shipping portals as required
- Generate and issue manual invoices to support customer loan assets as requested by the Business Development team
- Support the creation and maintenance of customer shipping plans and processes
- Support customer returns, working closely with the Quality team on return-to-supplier activities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
We are looking for an organised and detail-focused individual who takes ownership of their work and is committed to providing a high standard of customer service.
You will be comfortable working across different teams and communicating with customers, logistics providers and internal stakeholders. You will have a proactive approach to resolving issues and be able to manage multiple priorities and deadlines while maintaining accuracy.
You will have:
- Strong attention to detail, particularly when managing documentation and financial information.
- Excellent organisational skills and the ability to manage multiple priorities and deadlines.
- A good understanding of shipping and logistics processes and documentation.
- The ability to communicate effectively with customers and colleagues across different functions.
- A proactive approach to problem-solving.
- Experience using ERP systems.
- Experience in a supply chain, customer fulfilment, sales or similar operational environment.
- Proficiency in Microsoft Word, Excel and PowerPoint.
- The ability to work independently and contribute effectively as part of a collaborative team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience of working within a manufacturing or engineering environment would be desirable.
If you are looking for a varied role where your organisation, attention to detail and ability to get things done will make a real difference, we would like to hear from you.
Benefits
We recognise the value of exceptional talent. That's why this role is backed by an excellent salary and benefits package.
Please call our Talent Partner, Bruce Mair on 07483 917543 if you would like to chat about this role or clarify the salary and benefits prior to investing your time applying. This role is part-time. 25 hours per week.
Filtronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London