SkyBound
Customer Growth Manager (£90k OTE)
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Reports to: Chief Revenue Officer
About SkyBound
SkyBound delivers automated drone operations for critical national infrastructure, providing real-time aerial intelligence to support safety, security and faster decision-making.
We combine software, AI and remote operations, with systems managed from our Southampton-based 24/7 control centre and deployed across the UK in some of the most complex airspaces to enable rapid response and continuous site awareness.
As we continue to scale, we are looking for a driven Customer growth manager to join the team and help shape the future of autonomous operations.
The Role
We are seeking a commercial driven Customer Growth Manager to own revenue expansion across our major accounts.
You will hold direct responsibility for growing the value of SkyBound's largest client relationships by expanding deployments across new sites, regions and use cases, and converting operational trust into commercial growth.
Once our technology has been deployed, you will take ownership of the client relationship. You will act as their strategic partner, deeply understanding their operational goals and ensuring they are maximising the value of SkyBound’s service. You will be responsible for driving our upsell strategy including site expansions and our latest AI platform, managing contract renewals, and proactively identifying opportunities to expand our services into other areas of their business.
Key Responsibilities
- Revenue Ownership: Own an expansion revenue target across your account base that will include upsell, cross-sell and renewal value.
- Strategic Growth: Run Quarterly Business Reviews as commercial conversations and use ROI evidence to build the case for additional hardware, software features, service tiers and the AI platform, and convert that case into signed revenue.
- Pipeline Management: Build and manage an active expansion pipeline across your accounts, forecasting upsell opportunities the same way the new business sales team forecasts new business.
- Account Ownership & Retention: Serve as the primary post-sale contact for our client base, taking ultimate responsibility for customer satisfaction, account health, and contract renewals.
- Onboarding & Adoption: Lead post-deployment training and onboarding programmes to ensure end-users are fully equipped to utilise our technology and integrate our data into their daily workflows.
- Customer Advocacy: Act as the voice of the customer within SkyBound, gathering feedback on user experience and communicating feature requests directly to our product team.
- Intervention & Support: Proactively monitor account health metrics to identify clients who may be underutilising the platform and implement re-engagement strategies before renewal periods. Manage escalations and ensure high customer satisfaction.
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About You
You're a commercially minded account grower that has a track record of hitting revenue targets through upselling and cross-selling into existing Rail or critical infrastructure accounts and you're motivated by commission as well as customer success.
You are comfortable being measured on a number and as a tech-savvy and client-facing professional, you can confidently navigate complex platforms, translating data outputs into clear, actionable business value for stakeholders ranging from operational end-users to C-level executives.
You enjoy a fast paced scale-up environment and have a natural aptitude for working collaboratively as part of a close-knit team, seamlessly bridging the gap between sales, engineering, and the client to deliver a unified customer experience.
Requirements
- Experience: Demonstrable history of hitting or exceeding revenue/expansion targets in Customer Success, Key Account Management, or post-sales roles ideally Rail, Drone, Aviation, Critical Infrastructure.
- Commercial Acumen: A strong track record of not just retaining clients, but actively growing account revenue through strategic upselling and cross-selling.
- Client-Facing Prowess: Exceptional communication and relationship-building skills, with the ability to influence stakeholders from operational end-users up to C-level executives.
- Tech-Savvy: You can confidently navigate complex technical platforms and translate data outputs into clear, actionable business value for the client.
- Sector Knowledge: Previous experience managing accounts within the AI, Drone, Infrastructure, Rail, Public Safety, Highways, or Ports sectors will be highly advantageous.
- Location: Commutable to Southampton (for team collaboration) but capable of working autonomously remotely.
- Driving Licence: A full UK driving licence is required to ensure that you are able to conduct on-site client visits and strategic review meetings across the UK.
- Team Work: An aptitude to work as part of a close team, collaborating seamlessly with sales, engineering, and deployment teams to deliver a unified customer experience.
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Why Join SkyBound?
- Competitive salary, OTE and commission structure
- Impact: Work on technology that genuinely saves lives, whilst promoting more environmentally friendly capabilities.
- Growth: Join at a pivotal scaling point with the opportunity to build your own team in the future.
- Culture: A fast-paced, innovative environment where your ideas directly influence the company strategy
Benefits & Perks:
- Casual dress
- Company pension
- Health & wellbeing programme
- Sick pay
- Free tea, coffee and fruit
- A 24/7 Employee Assistance Programme
- EV charging points
- Employee development courses internally and externally where required
- Salary sacrifice schemes
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